Job Description

About Us

At

The Debt Advice Service

, we provide confidential, impartial, and FCA-regulated debt advice to individuals and families across the UK. Our mission is simple:

to help people regain control of their finances and move forward with confidence

.

We're proud of our 5-star ratings on

Trustpilot

and

Reviews.io

, where clients say things like:

"They made a difficult time feel manageable. I finally feel hopeful again."
"Professional, supportive, and genuinely caring from start to finish."

As we continue to grow, we're looking for a telephone based

Debt Solutions Advisor

who is compassionate, professional, and motivated to make a real difference.

What You'll Do

Provide tailored debt advice and solutions by phone, email, or chat Assess financial situations with accuracy and empathy Support vulnerable customers with sensitivity and professionalism, ensuring they are treated fairly and respectfully Guide clients through the full advice journey with reassurance and clear communication Ensure all advice meets FCA regulations and Consumer Duty standards Maintain accurate records and uphold strict confidentiality Join a great team working onsite at our offices in Chadderton

What We're Looking For

Previous experience in debt solutions advice, financial services, or a customer-facing role Confident communicator with excellent listening skills Able to demonstrate empathy, especially when supporting vulnerable clients Comfortable working to targets in a fast-paced environment Awareness of FCA Consumer Duty and best practices in dealing with vulnerability (training provided)

What You'll Get

Competitive base salary + monthly performance bonus Full training and development opportunities Friendly, supportive team culture The opportunity to

make a real impact

in people's lives every day

Apply Today

If you're ready to join a team that values compassion, integrity, and real results -- we'd love to hear from you.

As an FCA regulated entity, candidates will be required to undertake a basic DBS check as part of the onboarding process.

The Debt Advice Service

is an equal opportunities employer. We are committed to supporting both our clients and our team members with dignity, inclusion, and fairness.

Job Types: Full-time, Permanent

Pay: 26,000.00-30,000.00 per year

Additional pay:

Bonus scheme
Benefits:

Company events Company pension Free parking On-site gym On-site parking
Schedule:

Monday to Friday
Work Location: In person

Application deadline: 20/07/2025
Reference ID: DSD
Expected start date: 28/07/2025