Job Description

About The Role
Want to use your interpersonal skills over the telephone to provide vital support and services information to people affected by dementia?
As a Telephone Support Volunteer you will help people living with dementia, affected by dementia or people that are worried about their memory connect to support and services that are available to them. You will provide a service that is tailored to a person's needs, interests, abilities, history and personality. You will be a key point of contact for people using our services, ensuring that we keep in touch with people at a time when they need our support.
This role will be subject to a satisfactory Criminal Records Check from either the Disclosure and Barring Service (England & Wales), Disclosure Scotland Check (Scotland) or AccessNI (Northern Ireland). If you require further information regarding Criminal Records Check, please contact
Please note that you will need to be able to occasionally travel to Tricorn House, Five Ways.
Volunteering will take place preferably between 9-5 on a Monday, Tuesday, Wednesday or Thursday to have access to role management support.
Telephone calls will be conducted remotely after training and you must be able to use Microsoft Teams and feel confident to learn how to record on a Computerised Record System with the support of your role manager.
Interested? To apply for this role please click on the 'Apply' button at the bottom of the page.
You'll be great for the role if you:

• You want to enable people using our service access the right support.
• You have good verbal communication and listening skills, particularly on the telephone.
• You are perceptive and able to demonstrate empathy with others.
• You are flexible, willing to learn and enjoy being part of a team.
• You are over the age of 18

If you find completing online applications difficult, please don't let this stop you from applying....please call or email us and we can support you with the application process. You can contact the Volunteering Recruitment Team by emailing volunteering@alzheimers.org.uk or call on 0300 222 5706
About Alzheimer's Society
About Alzheimer's Society
Alzheimer's Society is here for everyone affected by dementia.
By 2025, an estimated 1 million people will be living with the condition in the UK, and many millions more carers, partners, families and friends will be affected.
Dementia is a complex condition, and there's no one-size fits all solution but until we find a cure, our aim is to transform lives today.
We do this by:

• Providing flexible support services so that people with dementia, their carers and loved ones, can access expert advice and guidance, support through their most challenging days, and a safe space to turn when they need it.
• Being a force for change - using research and influencing to push for breakthroughs that will change the lives of people affected by dementia now and in future.

Our Values
Determined to make a difference: We're passionate, we're focused and we make a lasting impact for people affected by dementia.
Trusted expert: We're listening, we're learning and we use experience and evidence.
Better together: We're open, we combine our strengths and we achieve more together.
Compassionate: We're kind, we're honest and we don't shy away from challenges.
Equal opportunities
Alzheimer's Society is committed to equal opportunities.
Alzheimer's Society embraces diversity, inclusion and accessibility for all of our people. We are committed to building a diverse organisation that represents the communities we serve and ensuring inclusion in everything we do.
This means ensuring our recruitment processes are barrier-free and as inclusive as possible to everyone. We will look at making reasonable adjustments for people who have a disability or long-term condition.

Skills Required