Job Description

Due to the increasing number of patient referrals for diagnostic medical imaging, we are looking to recruit a Telephonist / Clerical Officer to join the wider administration & clerical team; playing a significant part in maintaining our levels of service.



This is the ideal opportunity for someone with an excellent telephone manner, good IT & administration skills who is looking to join a great team in a very busy diagnostics department.



ROLE OVERVIEW

The post holder will be:

Responsible for answering incoming calls to the department, booking x-ray appointments, answering general queries about wider portfolio of medical imaging examinations (e.g. MRI, CT, etc.) and, where necessary, directing calls as appropriate to dedicated appointments team, etc.



Making outgoing calls to patients regarding their appointments, verbally confirming, etc.



Maintaining the preparation and flow of patient data / information, hard copy or electronic, ensuring that all data / information is maintained to the agreed quality standard and available at the right time and place.



Covering the X-Ray main reception desk, welcoming patients, checking them in for their appointments and dealing with ad hoc queries.



Mid Cheshire Hospitals NHS Foundation Trust (MCHFT) provides good quality, safe and effective healthcare to the people of Cheshire and beyond.



The Trust, which manages Leighton Hospital in Crewe, Victoria Infirmary in Northwich, and Elmhurst Intermediate Care Centre in Winsford, was established as an NHS Trust in April 1991 and became a Foundation Trust in April 2008.



We employ almost 5,000 members of staff, provide around 540 hospital beds, with a range of services including accident and emergency, maternity, outpatients, therapies, and children's health.



The Trust is also part of Central Cheshire Integrated Care Partnership (CCICP), a unique local health partnership that provides a range of community services for people across South Cheshire and Vale Royal.



During the Coronavirus pandemic, the Trust was recognised nationally for its 'Be Safe Be EquiPPEd' campaign, which aimed to make the Trust as safe as possible for staff and patients, through supporting the correct use of PPE.



The results in the 2020 national NHS Staff Survey showed improvements in all elements of the safety culture theme, with 92% of respondents feeling their role made a difference to our patients. We were also recognised nationally for our workforce health and wellbeing initiatives.



At Mid Cheshire, we value our staff and appreciate that in order to give our patients the best quality, compassionate care, we also need to look after our colleagues.



MAIN TASKS & RESPONSIBILITIES



Service Delivery



Provide a comprehensive clerical service to the Department, undertaking all relevant work-related tasks including retrieval, preparation and filing of patient information / data, arranging transport, booking appointments, correspondence, photocopying, emailing, distributing reports and letters according to the requirements of the service, where appropriate,



Maintain systems and process to ensure that patient information/data is available at the right time, that they are in the right place, and that they are complete and accurate according to the agreed quality standard,



Update patient information/data when patients have been seen, according to the agreed quality standard, locate and retrieve supplementary documentation for patient information/data as required, filing diagnostic reports and essential documents in the appropriate place,



Be able to use the required electronic systems for telephone calls, image transfers, correspondence, clinic management and the retrieval of results, as and when required.



Maintain constructive relationships with others, within and across Divisions and externally in order to improve the effectiveness and efficiency of services to patients,



Governance



Establish and maintain effective communication, and confidentiality of information,



Assist with the monitoring of standards, e.g. benchmarking, audit, and assist with the implementation of action plans to improve quality of services,



Assist with the implementation of action plans, arising from risk reports/complaints,



Ensure compliance with Trust policies, procedures and guidelines, taking action/alerting senior management team if practice appears to contravene policy, or if concerned about any aspect of patient care.