Job Description

Background
An opportunity has arisen within the Trusts and Estates Administration department for a Telephonist/Administration Assistant, on a permanent basis.
Our specialist Trusts and Estates Administration department works on behalf of a number of large high street banks and building societies to offer specialist advice on probate, trusts and estates, lasting powers of attorney and deeds of variation.
The role will involve:-

• Filing of correspondence for all lawyers in the department
• Sorting incoming and outgoing post
• Electronically banking cheques for the department
• Returning and writing letters for our unreferenced post
• Filing of trust and estate physical files
• Opening and closing files both manually and electronically
• Preparing court bundles and instruction to counsel and experts
• Large volume photocopying, scanning and general administration
• Assist other departments in line with business needs when required
• Calls to clients
• Taking accurate and detailed telephone messages and information from clients
• Logging correspondence and documents on our document management system
• Retrieving any required documents from our storage facilities

Previous experience in a client/customer services environment would be advantageous.
Competent user of MS Word, Excel and Outlook is a must.
Good communication skills and excellent inter-personal skills are essential for this post. The successful candidate will also be well-organised and a good team player. Life at Hugh James
Although our workforce has grown to more than 700, we have retained and nurtured a unique culture which is based on hard work, exceptional talent, ambition, empathy, innovation and good humour. It is those qualities that have helped us grow the business to where we stand today.
Key to our growth strategy to date has been the recruitment and development of great people. This will remain the case as we look forward to the years ahead. Life at Hugh James is vibrant and full of opportunities.
Our culture is friendly and collegiate, but we maintain the professional atmosphere you would expect from a modern, leading law firm. All our staff have access to industry-leading training and mentoring to ensure they reach their potential.
Some of our benefits on offer include:
25 days holiday plus bank holidays Two Corporate Social Responsibility days Birthday day off Death in service equivalent to twice annual salary Auto enrolment pension scheme Employee Assistance Programme Discounts for local businesses Professional fees paid (subject to requirement for your role) Employee recruitment incentive scheme Travel season ticket loan (London only) Hugh James is an equal opportunities and disability confident employer.