Job Description

Join Our Customer Contact Team at EMG Motor Group!

An exciting opportunity has become available within our Customer Contact Team, based in the heart of EMG Motor Group based in our Ipswich branch.

About the Role:

As part of our busy and friendly team, your responsibilities will include:

Answering incoming calls promptly and professionally Making outbound calls to ensure customer satisfaction Creating MOT voucher invoices Group administration tasks, including updating our website and third-party platforms Handling franking and mail merges for the group Distributing emails to the appropriate departments Maintaining accurate call logs for each department Inputting and updating GDPR records for the group
What We're Looking For:

We are seeking a motivated individual with:

Previous experience in customer service, delivering exceptional client care and handling requests efficiently Strong problem-solving skills and the confidence to resolve customer concerns The ability to multi-task and prioritise effectively in a fast-paced environment Excellent telephone and written communication skills Experience working with IT packages and customer databases High attention to detail and accuracy, particularly in data entry Confidence in working independently and as part of a team A stable employment history demonstrating loyalty and commitment
Office, call centre, or customer service experience is essential for this role. Full training will be provided for the successful candidate.

About Us:

EMG Motor Group is part of the Grainger Motor Group, one of the UK's fastest-growing family-owned dealer groups with 14 locations across the South and East Anglia. We take pride in being a family-run business, valuing our people and their contributions to our success.

Our vision is to 'be the best' at what we do, recognising that our staff are our most important asset. We are committed to providing an environment where our employees can grow and thrive alongside the business.

Hours:

Monday - Friday, between 8am - 6pm

Saturdays (1 in 4, as part of a rota)

Job Types: Full-time, Permanent

Benefits:

Company events Free parking
Experience:

Customer Service: 2 years (preferred) Call Centre: 2 years (preferred)
Licence/Certification:

Full UK Driving Licence (required)
Work Location: In person