Berkshire and become part of our dedicated Business Development Centre. As we expand our operations, we are seeking a dedicated
Telephonist / Receptionist Bookings Agent
to join our team and ensure the smooth operation of our workshop. It's a great opportunity for any candidates attempting to break into the automotive industry. Applicants can be put forward for specialist Vauxhall training.
Position Overview:
We are looking for a positive and bright Telephonist / Receptionist Booking Agent to help with anything customer related! You'll play a key role in customer retention by creating a great customer journey throughout the customers experience from bookings to aftercare. You will be a critical point of contact for any issues that arise, with a view to problem solve and adapt to customers needs on a case by case basis
Responsibilities and Duties
Responsible for answering inbound telephone calls & processing them appropriately.
Making and receiving calls, queries and emails from Vauxhall customers for appointments including servicing, repairs, diagnostic work & MOTs.
Successfully upselling when possible.
Monitoring call back requests to ensure they are completed promptly.
Building a rapport with customers while identifying what assistance or information they require.
This position will be primarily customer service orientated so the highest levels professionalism must be maintained at all times.
Being the first point of contact for our customers and professionally representing the Vauxhall brand
Contributing to a happy, positive working and team environment.
Rewarding commission structure in place.
Assisting with general administrative duties in the dealership with accuracy and attention to detail.
Qualifications and Skills
Candidates must have an excellent telephone manner, good use of probing and gaining full insight of the customers needs.
Must be a quick learner to pick up our systems.
Excellent interpersonal skills and a polite and helpful manner
Confident and enthusiastic with the ability to build rapport easily with a variety of customers
Computer literate EG. Office suite, Microsoft, Excel etc with a methodical and organised approach to work with attention to detail
Previous experience in a similar role would be highly advantageous
Full training will be provided & there are further career opportunities within the group.
Job Types: Full-time, Permanent
Pay: 28,000.00-30,000.00 per year
Benefits:
Company pension
Employee discount
Free parking
Schedule: