Job Description

Baldwin Boxall Communications Limited is a highly successful SME based in Crowborough, East Sussex, that designs, manufactures, and markets voice alarm and emergency voice communication equipment for varying sectors, including commercial, industrial, retail, leisure, transport, and public service facilities, distributing worldwide.

Independently owned, this family business has grown significantly over its 43 years of trading and now employs around 80 staff. Despite this growth, the business has maintained a simple structure and boasts a very low staff turnover.

The Company is looking for a motivated and detail-oriented Telesales & Export Sales Assistant to join our sales team. This hybrid role involves supporting both telesales activities and the export sales process. You will be responsible for generating and following up on quotations, managing customer communications, and ensuring accurate processing of international sales orders and export documentation.

The successful applicant will be joining an ambitious, growing business, with a clearly defined vision and a set of values that informs all business decision making.

We Care - We Connect - We Commit - We Deliver - We are Trusted

The Role

Permanent, full-time 35 hours per week, Monday to Friday Salary - 26-28K depending on experience. Profit related bonus 20 days annual leave + bank holidays + Xmas break, rising to 25 days with length of service 1 extra 'Celebration' Day and 1 Volunteering Day per annum 4% Employer pension contribution Private medical insurance Life assurance Electric vehicle and Cycle to Work salary sacrifice scheme's available Employee assistance programme Free onsite parking Social Events

Responsibilities

Telesales Duties:

Make outbound calls and handle inbound sales enquiries Prepare and issue system quotations accurately and promptly Follow up on outstanding quotations to secure orders Maintain and update customer information in the CRM system Support the sales team in meeting targets through lead generation and customer engagement
Export Sales Administration Duties:

Process export sales orders and coordinate shipments Prepare and manage export documentation (e.g., invoices, packing lists, certificates of origin) Liaise with freight forwarders and logistics providers Ensure compliance with international trade regulations Maintain accurate sales records and order tracking Any other duties as required.

Person specification

Minimum of 12 months experience in telesales, customer service, or export sales administration Strong communication, follow-up, and interpersonal skills High attention to detail and organisational ability Proficiency in Microsoft Office and CRM/ERP systems Knowledge of export documentation and procedures is an advantage Ability to manage multiple tasks and work to deadlines
If you are interested in this vacancy, please send your CV and a covering letter outlining how your skills and experience fit with the job description and why you would be a good fit for the Company.

We look forward to hearing from you.

Job Type: Full-time

Pay: 26,000.00-28,000.00 per year

Additional pay:

Bonus scheme
Benefits:

Bereavement leave Company events Company pension Cycle to work scheme Health & wellbeing programme On-site parking Paid volunteer time Private medical insurance Sick pay
Schedule:

Monday to Friday
Application question(s):

Do you have a minimum of 12 months experience in telesales, customer service, or export sales administration? Do you have experience of working with Microsoft office, CRM or ERP systems? Do you have strong communication skills?
Work Location: In person

Reference ID: BBTele140525