Job Description

Description

firmus energy

(supply) is Northern Ireland's leading

natural gas provider

. Since our establishment in 2005, we have grown to serve over 113,000 residential and commercial customers. Our mission is to deliver safe, sustainable, and cost-effective energy solutions while prioritising customer satisfaction and innovation.


Joining firmus energy means becoming part of a dynamic and forward-thinking team with exciting opportunities for professional growth and development. We offer a collaborative work environment, competitive benefits, and the chance to make a meaningful impact in Northern Ireland's energy sector.
Reporting to the Domestic Sales Manager, the Telesales Team Leader is responsible for managing and motivating a team of telesales agents to achieve daily, weekly and monthly sales targets and delivering an exceptional customer experience. This role involves overseeing daily operations, monitoring performance metrics, coaching team members, using data to implement strategies to improve overall department efficiency.

What You'll Need to Succeed:

Strong leadership and coaching skills with a track record of driving team performance. Minimum of 2 years outbound sales team management experience. Target driven to achieve business targets Excellent communication skills Experience of working in a regulated environment Can analyse data and trends to identify opportunities

Key Responsibilities:

Lead, coach, and support a team of telesales agents to meet and exceed sales targets.

Monitor call quality, sales performance, and customer interactions to ensure compliance and excellence.

Conduct regular performance reviews and provide constructive feedback and training.

Develop and implement sales strategies and campaigns in collaboration with sales management.

Maintain accurate records of team performance and report on KPIs to senior management.

Work collaboratively with internal departments to have a joint approach with a customer's journey.

Create a positive, results driven team culture.

Package on offer:

Competitive Salary Dedicated development opportunities Training and upskilling support And More (See full list of benefits below)

Career Incentives & Benefits

Health & Wellbeing

Private medical insurance Annual health checks Gym membership subsidy Annual flu jab voucher Employee assistance program

On-Site Facilities

Free on-site parking Electric car charging points Secure office space

Financial Security

Enhanced pension plan Life assurance Group income protection Enhanced maternity benefits Enhanced sick pay

Career Progression

Recognition programs Dedicated development opportunities Training and upskilling support Long-service awards

Firmus Energy Supply is an Equal Opportunities Employer.

Key Responsibilities

Lead, coach, and support a team of telesales agents to meet and exceed sales targets.

Monitor call quality, sales performance, and customer interactions to ensure compliance and excellence.

Conduct regular performance reviews and provide constructive feedback and training.

Develop and implement sales strategies and campaigns in collaboration with sales management.

Maintain accurate records of team performance and report on KPIs to senior management.

Work collaboratively with internal departments to have a joint approach with a customer's journey.

Create a positive, results driven team culture.

About firmus energy

firmus energy

(supply) is Northern Ireland's leading

natural gas provider

. Since our establishment in 2005, we have grown to serve over 113,000 residential and commercial customers. Our mission is to deliver safe, sustainable, and cost-effective energy solutions while prioritising customer satisfaction and innovation.