Smart Cover is a flourishing insurance intermediary with over 25 years of experience within the insurance industry. We are looking for energetic, self-motivated and reliable retention staff members who will be a perfect fit for our friendly and dynamic team. Our retention's team, work for Smart-Cover ensuring that our customers are receiving the best service possible while reassuring them in any way needed to prevent them from considering changing insurance companies.Job roleYou?EUR(TM)ll be responsible for communicating with customers who already have a policy with us but are looking to leave. The ideal candidate will have good telephone manner and patience for each customer to ensure they receive the correct information. The purpose of this role is to provide an exceptional service in which the customer is no longer looking to leave.