Job Description

Temporary Customer Service Assistant - Christmas Period

Philip Morris & Son

is a well-established family-owned business in Herefordshire with a proud history of serving customers both through our traditional high street stores and expanding e-commerce platform. We are seeking a motivated and enthusiastic individual to join our dedicated, small office team during the busy Christmas period.

This temporary, full-time position offers an exciting opportunity to gain experience in a fast-paced retail environment while contributing to the success of a growing business.

Role Overview:

As a Temporary Customer Service Assistant, you will play a key role in delivering exceptional customer service across multiple communication channels.

Your primary responsibilities will include:

Answering customer inquiries via telephone, email, live chat, and social media platforms (eBay, Facebook, Amazon). Assisting with returns processing and ensuring all orders are accurately inputted into the system. Communicating effectively with suppliers to manage stock and customer expectations. Supporting the team with general administrative tasks as required.

Key Requirements:

Strong Communication Skills:

Ability to provide clear, helpful, and professional responses in all forms of communication.

IT Proficiency:

Comfortable using email, live chat platforms, and software such as Excel and Word.

Customer-Centric Attitude:

A passion for resolving customer queries and ensuring satisfaction.

Weekend Availability:

Must be available to work on weekends, with time off offered during the week to compensate.

Desired Attributes:

Proactive & Positive:

A can-do attitude and motivation to thrive in a busy retail environment.

Problem-Solving Skills:

Ability to think on your feet and resolve issues efficiently.

Team-Oriented:

While you should be able to work independently, you should also be comfortable collaborating with a close-knit team.

Professional Demeanor:

Courteous and professional approach when dealing with customers.

Contract Details:

Duration:

This temporary contract will run until the end of January 2026.

Pay:

12.30 per hour.
Job Types: Full-time, Temporary
Contract length: 4 months

Pay: 12.30 per hour

Expected hours: 37.5 per week

Benefits:

Employee discount On-site parking
Work Location: In person