Temporary Customer Service Specialist

Ellesmere Port, Cheshire, United Kingdom

https://www.mncjobs.co.uk/company/michael-page

Apply Now

Job Description

We are seeking a Temporary Customer Service Specialist to provide exceptional support to clients within the industrial/manufacturing sector. This role in Ellesmere Port requires a proactive individual with strong organisational skills to manage customer queries and orders effectively.

Respond promptly and professionally to customer inquiries via phone and email.
Process orders accurately and ensure timely communication with clients.
Maintain and update customer records in the company's database.
Coordinate with internal teams to resolve customer issues efficiently.
Monitor and track order statuses to provide timely updates to customers.
Assist in preparing reports related to customer service activities.
Identify and escalate any recurring issues to management for resolution.
Ensure compliance with company policies and procedures at all times.

6 month temporary cover offering immediate startWeekly pay
A successful Temporary Customer Service Specialist should have:

Experience in a customer service role, preferably within the industrial/manufacturing sector.
Proficiency in using CRM systems and Microsoft Office applications.
Strong problem-solving skills and the ability to manage multiple tasks effectively.
Excellent communication skills, both written and verbal.
A detail-oriented approach with a focus on accuracy and efficiency.
Ability to work well independently and as part of a team.

The employer is a well-established medium-sized company operating in the industrial/manufacturing sector. Renowned for its commitment to quality and efficiency, the company provides a professional working environment and values high standards in customer service.