Job Description

Reference:
25-28691
Job title:
Temporary Recovery Assistant
Directorate:
Finance
Service:
Revenue - Income / Debtors
Closing date:
21/08/2025 10:00
Job type/Hours:
Temporary year | 37 Hour
Salary:
26,403 - 28,142 a year
Pay Scale:
GS4
Location(s):
Caernarfon

Gwynedd Council offers an attractive employment package, for more information please click on this

Information Pack

Gwynedd Council operates internally through the medium of Welsh, and offers all its services bilingually. The applicant will be required to reach the linguistic level noted as one of the essential skills in the Person Specification.


We encourage everyone who applies for a job with Gwynedd Council to submit job applications in Welsh or bilingually.


(Applications submitted in English only or Welsh only will always be treated equally, but we ask applicants to consider carefully what the linguistic requirements of the job in question is and if it would be more appropriate to submit an application in Welsh.)


For further information about this post please contact Stephen Owen Williams on 01286 682669 (est 34669) or by email: stephenowenwilliams@gwynedd.llyw.cymru


Application forms and further details available from Support Service, Gwynedd Council, Council Offices, Caernarfon, LL55 1SH


Tel: 01286 679076


E-Mail: Swyddi@gwynedd.llyw.cymru

CLOSING DATE: 21/08/2025

If you are successful to be short listed for an interview you will be contacted by E-MAIL using the address provided on your application form. You need to ensure that you check your email regularly.

Personal attributes

#

Essential

The ability to work as part of a team and to a tight timetable.


The ability to communicate effectively with officers, the public and external organisations.

#

Desirable

Qualifications and relevant training

#

Essential

Education to GCSE level including Mathematics, Welsh and English.

#

Desirable

Level of education up to A Level or equivalent.


Qualifications / experience in computing.

Relevant experience

#

Essential

Having worked in an office or other workplace with experience of dealing with the public.

#

Desirable

Experience of working in the field of finance.

Skills and specialist knowledge

#

Essential

The ability to communicate through the medium of Welsh and English with members of the public courteously and possibly under difficult circumstances, along with experience of working with Microsoft Office software.

#

Desirable

Language requirements

#

Listening and Speaking - Higher

Able to follow a conversation or discussion through the medium of Welsh and English on a professional level and discuss general day to day topics in the field in order to present information and express opinions.Able to give a pre-prepared presentation and respond to any comments and questions on it in Welsh or English.

#

Reading and Understanding - Higher

Able to understand standard written Welsh and English; both formal and informal.Able to gather information from various sources such as letters, reports, articles through the medium of Welsh and English in order to fulfil the post.

#

Writing - Higher

Present written information confidently by letter, more detailed and technical report formats, and respond to written requests conveying information, ideas and opinion in Welsh and English (help is available to check the work).

Purpose of the post

Ensure that the people of Gwynedd are at the centre of everything we do. Ensure a positive contribution towards the Council's cash flow by recovering general debts.

Responsibility for functions

Main duties

Responsible for monitoring and administrating debts on the accounts of care clients. This consists of working closely with the internal Legal Unit, external Legal Companies and the Care Commissioning and Business Service. It would mean contacting in writing to get the details of estates, monitor probate and check details on the Land Registry to ensure that the details of the accounts are up-to-date and arrangements are in place to receive the income owed. Be a part of the general debt recovery procedure by contacting customers by phoning, sending letters and notices before making referrals in accordance with the Council's standard recovery procedure. Refer cases of arrears to the Council's recovery agencies such as collection agencies and the internal legal unit and monitor the progress made. Inform Council services of the status of their debts where required and seek the approval of services to recover debts. Establish and review payment arrangements with customers and monitor such arrangements. Raise invoices and credit notes when required. Assist to create, update and maintain customer details on the debtors' system at the request of the services.

Play a full part as the service establishes what matters to the people of Gwynedd.


Play a full part in developing the team's operational principles together with personal responsibility for adhering to them.


Operate flexibly within the Team's operational principles to deliver what matters to the residents of Gwynedd.


Continuously seek opportunities to improve the service and identify issues that prevent the team from delivering effectively and efficiently and take action to resolve these matters.


Ensure that the information required to prove how well we achieve what matters is retained and that the information is used to improve the service.


Contribute to and take appropriate decisions to deliver what matters to the people of Gwynedd.


Assist other teams to achieve what matters to the people of Gwynedd.


Work in a proactive manner; be open to a different way of thinking; energetic and committed with personal integrity to deliver the above functions.


Be responsible for personal development to be able to fulfil the post.

Ensure compliance with Health and Safety rules in the workplace in accordance with the responsibilities noted in the Health and Safety at Work Act 1974 and the Council's Health and Safety Policy. Operate within the Council's policies in relation to equal opportunities and equality. Responsibility for managing information in accordance with the Council's information management standards and guidelines. Ensure that personal information is handled in accordance with Data Protection legislation. Commitment to reducing the Council's carbon emissions in accordance with the Carbon Management Plan, and to encourage others to act positively towards reducing the Council's Carbon Footprint. Undertake any other reasonable duty which corresponds with the salary level and responsibility level of the job. Responsible for reporting any concern or suspicion that a child or vulnerable adult is being abused.

Special circumstances

* Possible that there will be a need to work in the evenings / at weekends from time to time.