Job Description

** Please note in order to apply for this role, you must be an employee of Dorset County Hospital or Dorset Healthcare and this must be detailed in your application **
We have an exciting role for a motivated individual to advocate for a high-quality Temporary Staffing service. This service provides a high quality, fit for purpose temporary workforce to ensure the safe staffing levels of the hospital and patient care is maintained.
The role will require commitment to engagement with staff and colleagues, supporting wellbeing and training for Bank workers. Strong customer service skills are essential to support recruitment and retention. This is a unique role that will allow you to connect with and support vital staff groups.
Main duties of the job
You will provide administrative support as part of the Temporary Staffing Department. This role involves making bookings and actioning cancellations of bank and agency workers.
To succeed in this role you:

• Will demonstrate excellent communication skills and an empathetic approach.
• Will be expected to prioritise your workload in a department with changing demands.
• Have experience in administration, patient care, or customer service.
• Have good computer skills and a confident telephone manner.

• The role will require excellent communication and organisation skills.

About us
At DCHFT, we pride ourselves on the care we provide for our patients, and on the culture, we are creating for our staff. We work hard to create a fair, inclusive environment for our staff.
Our Mission is to work in partnership to provide high quality, compassionate services and to nurture an environment where people can be at their best. Our vision is healthier lives, empowered citizens, thriving communities.
We are a Trust that celebrates diversity, and we are committed to creating an inclusive environment for all employees. We welcome applications from people in all under-represented groups.
This is an exciting time to join the expanding Temporary Staffing Team, who work closely with a wide range of teams including Education, Human Resources, Recruitment and Trust wide Clinical Teams.
Our team and the Trust are committed to an open and fair environment, where all feel comfortable to raise concerns, celebrate success and support each other.
For further information or an informal visit, please contact Robert Membury (Robert.Membury@dchft.nhs.uk )
Details
Date posted
29 May 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
xc2xa324,625 to xc2xa325,674 a year Per Annum (Weekend enhancements applicable)
Contract
Permanent
Working pattern
Full-time
Reference number
405-25-AC240TEMP
Job locations
South Walks House
Charles Street
Dorchester
DT1 2EE
Job description
Job responsibilities
In this role you will provide administrative support as part of the Temporary Staffing team. You will assist with booking Bank and Agency workers across all staff groups in the Trust and with the ongoing recruitment and retention of the Trust's Bank workforce.You will promote the Temporary Staffing Bank as the incredible team that it is!
To succeed in this role you

• Will be an advocate for our important Temporary Staffing service.
• Will demonstrate communication skills and an empathetic approach to others.
• Have experience in patient care or customer service.
• Have basic computer skills

Job description
Job responsibilities
In this role you will provide administrative support as part of the Temporary Staffing team. You will assist with booking Bank and Agency workers across all staff groups in the Trust and with the ongoing recruitment and retention of the Trust's Bank workforce.You will promote the Temporary Staffing Bank as the incredible team that it is!
To succeed in this role you

• Will be an advocate for our important Temporary Staffing service.
• Will demonstrate communication skills and an empathetic approach to others.
• Have experience in patient care or customer service.
• Have basic computer skills

Person Specification
Education, qualifications and training
Essential

• 5 GCSEs at grade C or above (or equivalent) including Mathematics and English Language
• NVQ Level3 or equivalent in administration, business or similar field

Desirable

• 2 'A' Levels or equivalent
• ECDL or similar ICT qualification

Knowledge and Experience
Essential

• Recent and significant experience and success in administrative tasks.
• Ability to handle a large volume of phone calls/emails whilst coping with interruptions.
• Excellent customer service skills.
• Working in a fact paced and responsive environment.

Desirable

• Have worked within a medical recruitment, employment agency, human resources environment or equivalent experience.

SKILLS & ABILITIES
Essential

• Sound keyboard skills
• Sound knowledge of Microsoft Office Word, Excel, Power Point and Outlook and the willingness to learn new packages or advance current skills.
• Evidence of effective communication skills both written and oral including a confident and effective telephone manner.
• Use of work-based computer systems.

Desirable

• Knowledge of recruitment processes, employment checks and relevant legislation.
• Awareness or knowledge of Temporary Staffing issues, framework standards, agency compliance or NHSi agency regulations.

Person Specification
Education, qualifications and training
Essential

• 5 GCSEs at grade C or above (or equivalent) including Mathematics and English Language
• NVQ Level3 or equivalent in administration, business or similar field

Desirable

• 2 'A' Levels or equivalent
• ECDL or similar ICT qualification

Knowledge and Experience
Essential

• Recent and significant experience and success in administrative tasks.
• Ability to handle a large volume of phone calls/emails whilst coping with interruptions.
• Excellent customer service skills.
• Working in a fact paced and responsive environment.

Desirable

• Have worked within a medical recruitment, employment agency, human resources environment or equivalent experience.

SKILLS & ABILITIES
Essential

• Sound keyboard skills
• Sound knowledge of Microsoft Office Word, Excel, Power Point and Outlook and the willingness to learn new packages or advance current skills.
• Evidence of effective communication skills both written and oral including a confident and effective telephone manner.
• Use of work-based computer systems.

Desirable

• Knowledge of recruitment processes, employment checks and relevant legislation.
• Awareness or knowledge of Temporary Staffing issues, framework standards, agency compliance or NHSi agency regulations.