Job Description

Tenancy Management Co-ordinator
37 hours per week, based in Preston
25,531.28 per annum
As a Tenancy Management Team Coordinator, you'll be providing essential support to colleagues, customers, and partner agencies by ensuring that the Team deals with any reports of Anti-Social Behaviour effectively.
As part of our triage process, you will be answering calls and emails and signposting tenants to expert help. You'll create great working relationships with local partners such as the Police and Lancashire Fire and Rescue. You'll also assist the team by collating data to ensure that we are performing to a high standard.
What we are looking for:

• Using your effective communication skills you will support internal and external customers on ASB, Environmental and Safeguarding matters and tenancy failure matters, signposting to other services where needed.
• Using your amazing problem solving skills you will comfortably deal with individuals who are in crisis.
• You will have strong team working skills to be able to support colleagues in your team and liaise closely with other teams.
• You will need fully understand the importance of confidentiality.

It would be great if you have:

• Worked in a similar role within social housing
• have basic knowledge of anti-social behaviour & social housing

Why work at Community Gateway?
Our team are what makes us who we are. We aim for a great employee experience and that includes offering a range of benefits, including a generous holiday allowance, your birthday off, Christmas closure, free parking, free breakfasts, a health cash-plan, reward and recognition scheme and much more.
Inclusion is key for us. We would love to hear from people from diverse backgrounds for this role, those who may be underrepresented in our organisation. We aim to be reflective of the communities in which we operate and if you speak a second language this can come in handy!
Working Arrangements
This role is based at our gorgeous dockside offices in Preston. We offer flexibility wherever possible to accommodate our business and your personal needs.
A bit more about us:
Community Gateway own and manage almost 7000 homes across the city of Preston, but we are so much more than just a landlord. We aim to offer great customer service, providing safe, well-maintained and affordable homes, and making a positive difference to the communities in which we work. We make sure that we manage our business to the highest of standards and are working to create a sustainable future.
And finally, we want to be a great place to work....so if you think you have the skills, experience and can live our values, then we want to hear from you..
If you haven't done so already, check out our candidate pack on our website for more about us and top tips for your application.
Dates for your diary:
The closing date for this role is 9th November 2025 at midnight with interviews held on 20th November 2025.
We reserve the right to close this vacancy early so you are encouraged to apply as soon as possible.

Skills Required