Job Description

PERMANENT

:

37 HOURS PER WEEK

SALARY:

42,839 TO 46,142 PER ANNUM

LOCATION:

TIVERTON

Do you value career development? Are you looking for a new social housing challenge in a beautiful part of Devon? Would you embrace the chance to lead several frontline tenancy functions in an effective local authority housing provider? Would you relish the opportunity to shape our transformational journey as a key part of our housing management team? We have an opportunity for a Tenancy Manager to join our in-house housing service (Mid Devon Housing) working across the district based from our Head Office in Tiverton.

Our benefits include:

Competitive rate of pay Generous annual leave entitlements A flexible benefits scheme including access to discounted shopping (online and high street) and events Discounted leisure memberships Employee Assistance Programme Excellent training and development opportunities leading to nationally recognised qualifications Monday to Friday (except following the 8 bank holidays and Christmas) Free parking at site

As your

duties will include but are not limited to:

Have a commitment to social housing and great customer service delivery in order to be the best landlord we can for our tenants and other customers Accountable for an effective, quality and comprehensive customer, tenancy management service at the very core of our housing service Achieving high levels of tenant satisfaction and tenancy sustainment To lead, motivate and manage a wide range of core functions across tenancy and estate management including: neighbourhood estates, communal areas and shared spaces, anti-social behaviour and complex tenancy cases, safeguarding and vulnerable tenants together with allocations, rent income and debt recovery To be the lead Officer within Mid Devon Housing in respect of its learning and development policy and practice under the requirements of the social housing professional Competency and Conduct standard Leading on the delivery housing management apprenticeships and enabling us to grow and develop our teams in-house Contribute to the achievement of its housing targets and objectives across all service standards and performance indicators Play a key part in taking forward our services and delivering a community focused housing service that puts the tenants at heart of what we do

At Mid Devon District Council we value: Pride, People, Performance and Partnerships.

About you:

Excellent management, leadership and communication skills are essential An ability to solve complex problems is also important You must be able to organise your own workload You need experience in social housing management and a customer focussed service You must have an understanding of landlord and tenant obligations You will have a clear customer focus and a flexible approach You will have good people skills with a passion for making a difference

To find out more

--------------------



To find out more about this role please contact either Mike Lowman - Operations Manager for Housing or Simon Newcombe - Head of Housing and Health. Telephone number 01884 255255.



For full details please read the and Person Specification - Tenancy Manager



The refers to the level of competencies required for this post. For an explanation of what this means, please see Core Competencies.



A satisfactory basic disclosure check and three years complete employment history will be requested in the event of you being offered the position.



Unfortunately we are unable to sponsor skilled worker visas at this time. For more information on pre-employment checks, please review the documents found here.

How to apply

----------------



Please download and complete our Job Application Form and send to Opportunities@middevon.gov.uk. Alternatively, print and send by post to:

People Services

Mid Devon District Council

Phoenix House

Phoenix Lane

Tiverton, Devon

EX16 6PP



Please remember to quote the following post and vacancy numbers:

CLOSING DATE:

15 August 2025 at 5:00pm

POST NUMBER:

HB65

VACANCY NUMBER:

2025087

PROPOSED INTERVIEW DATE:

25 August 2025


MDDC reserves the right to close this vacancy early. We therefore encourage early applications.


We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all underrepresented groups. We are keen to make our interviews accessible. Let us know on your job application if you have a disability and need any reasonable adjustments.




We're committed to Equality of Opportunity and welcome applications from all sections of the community.

If we've not contacted you within two weeks of the closing date, please assume your application has been unsuccessful on this occasion.

Thank you for showing an interest in this vacancy and we wish you every success with your on-going job search.