Job Description

This role is being advertised by L&Q Group on behalf of L&Q PRS Co. Limited (trading as Metra Living). This is a separate entity to that of L&Q Housing Trust, and any offer of employment will be made by Metra Living and will be subject to their terms and conditions of employment.
If currently employed by L&Q Housing Trust, your length of service with L&Q will be recognised by L&Q PRS Co. Limited
Title: Tenancy Progression Coordinator
Contract Type: Fixed Term Contract - 6 Months (Mat Cover)
Salary: Starting from 32,881 per annum depending on experience
Grade: 6
Reporting Office: Stratford, London
Persona: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)
Working Pattern: Full-Time, 35 hours per week
Closing Date: 26th September at 11pm
Please click here for the role profile
include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and ...
Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.
*Previous Applicants May Not Apply* - (if prior applications were regretted within 12 weeks)
We are seeking a dedicated Tenancy Progression Coordinator to oversee the progression of London Living Rent, Intermediate Market Rent, and Rent to Buy properties. These schemes aim to provide affordable rental options and pathways to homeownership for residents. The ideal candidate will be responsible for ensuring smooth transitions and effective management of these rental schemes.
In this new role at L&Q we are looking for someone customer focused, self-motivated with an interest in the London property market.
Reporting to the Tenancy Progression Manager, the successful candidate will be part of a great new team supporting the customer journey for our tenants.
To be successful in this role you will need to demonstrate:

• Knowledge of the UK Lettings market
• Previous tenancy progression experience.
• Ability to negotiate tenancy agreement terms.
• First class customer service skills.
• Excellent communication skills, both verbal and written.
• Collaboration skills and the ability to demonstrate stakeholder management
• Ability to work in a fast-paced target driven environment with a track record of meeting deadlines.

Duties will include:

• Managing customer databases and ensuring it is kept up to date.
• Taking customers details and qualifying their requirements.
• Dealing with incoming lettings enquiries via phone and email.
• Supporting customer through the tenancy referencing process.
• Ensuring compliance and regulatory requirements related to lettings are adhered to.

If you require any reasonable adjustments at any stage during this process, including application stage, please email
About L&Q:
We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.
250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England.
At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate , which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q.
L&Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click to read more.
At L&Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations.
Click to find out more about L&Q and why you should join us!
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Skills Required