Job Description

Salary

29,319 - 34,681

Date posted

20/11/2025

Job reference

COLREQ01557

Permanent position (working 37 hours per week, Monday to Friday)

We are looking for an enthusiastic, confident, and self-motivated individual with excellent high standard communication skills to provide support for Colchester Borough Homes' customers to enable them to sustain their tenancies. You will liaise with both statutory and voluntary organisations to access support and encourage independence. You will encourage a change in behaviour for customers with extremely complex needs. You will be experienced in managing a caseload, working in or closely with Adult Social Care, supporting victims of Domestic Abuse, Antisocial Behaviour and Hate incidents.

Your main roles will include:

To deliver and arrange the correct services for supporting tenants who are identified as being vulnerable or having extremely complex needs. To assess and identify individual needs and recommend appropriate support for customers Work with partner agencies and colleagues in a holistic way to provide positive outcomes. Maintaining accurate and up-to-date records should legal action be considered Respond to complaints and enquiries within agreed timescales Provide a flexible and responsive service that is sensitive to our customer's needs


Your innovative approach will be matched by a combination of previous customer engagement and support experience, delivery of housing related support to people in the community and preventing homelessness by helping to maintain and sustain tenancies.

This position would particularly suit someone with social work experience who is able to provide the much-needed link between Housing and Social Care

Benefits of working for CBH

In return, we are offering a competitive salary, including excellent benefits, which include:

Local Government Pension Scheme with a 20.8 % employer contribution Excellent training, development, and progression opportunities Generous annual leave entitlement, 23 days annual leave (increasing to 26 days after 5 years' service), plus bank and public holidays and two extra company holidays during the Christmas period. The opportunity to buy up to another 5 days holiday, subject to conditions Access to an Employee Assistance Programme Employee Benefits Platform Provision of a smartphone and laptop Discounted gym member - corporate membership rate at Leisure World and the Northern Gateway. 1 Volunteering Day per year Free Flu Jab Agile Working at Colchester Borough Homes means having some flexibility about when, where and how we work to best meet the needs of your role and service area.


Other employee benefits include payment of a professional subscription, free yearly eye tests plus a contribution towards glasses for VDU use.

For further job details please click here.

You can find out more about Colchester Borough Homes at www.cbhomes.org.uk .

Interview date to be confirmed.

For more information contact Nathan Suley on 01206 282712, or Nathan.suley@cbhomes.org.uk or jane.crawford@cbhomes.org.uk

Equality & Diversity Commitment

Colchester Borough Homes is an equal opportunities employer. As part of our continued commitment to Equality and Diversity, and our workforce accurately reflecting the community we represent, we welcome applicants from all backgrounds, and applicants who have status as an individual with a physical or mental disability. We are a Disability Confident Employer and a Mindful Employer. We also hold accreditations for Working Well, Investors in People Gold status and the Armed Forces Covenant.

How to apply:

Step 1 - Read the advert, Job Accountability Statement and Person Specification

Step 2 - Click 'Apply online' below and complete the application form in full, ensuring that you indicate how you meet the criteria contained within the Person Specification

Step 3 - Press 'submit'