Job Description

About The Role

LiveWest Opportunity
Are you ready to take the next step in your LiveWest journey? Do you have a passion for supporting people and making a meaningful impact in their lives? If so, we are excited to offer an internal opportunity to join our Support team in Exeter as a Tenancy Sustainment Worker.


This role is ideal for someone who is self-motivated, resilient, and committed to delivering high-quality support to individuals facing a range of challenges, including mental ill health, substance misuse, and complex life circumstances.

Key Responsibilities:

Support Tenancy Success

- Help customers maintain their tenancies through budgeting, benefits advice, and housing support.

Promote Health & Wellbeing

- Encourage positive lifestyle choices and provide guidance on accessing health services.

Manage Risk & Safety

- Conduct risk assessments and ensure health and safety standards are upheld in all properties.

Collaborate Across Teams

- Work closely with housing management, support colleagues, and external agencies to deliver joined-up services.

Empower Independence

- Signpost to relevant services and help customers build the skills and confidence to live independently.
You will be part of a supportive team that all work together to provide a holistic and person-centred service.

Why Join LiveWest:

Grow Your Career:

This is a great opportunity to develop your skills and experience within an exciting area of the business.

Make a Difference:

You will have a direct impact on the lives of people in your community.

Be Part of a Strong Team:

Join a passionate and experienced group of colleagues who support each other and work collaboratively.

Expand Your Network:

Build relationships across departments and with external partners.

Live Our Values:

Continue your journey with LiveWest in a role that embodies our commitment to people, places, and purpose.
If you are looking for a new challenge and want to continue making a difference at LiveWest, we would love to hear from you!


This role is being offered on a

full time, fixed term basis until June 2026, working 37 hours per week

. This is a field-based role in Exeter.


For further information about this role, please view our candidate information pack.


We are committed to safeguarding and promoting the welfare of vulnerable groups. Appointment to this role is subject to a satisfactory

enhanced

DBS check.

About The Candidate

Tenancy Sustainment Worker - Role Requirements
To be successful in your application for the role of Tenancy Sustainment Worker, you will have the essential skills and experience for a level 1 role (please see candidate information pack) and the following role specific skills and experience:


Experience of working with a wide range of people from varying backgrounds with housing management needs. Good level of literacy and numeracy. Safeguarding certification. Evidence of continuing professional development. Experience of applying common sense to situations and managing risks. Experience in dealing with challenging and dangerous behaviour. Knowledge of what housing related support is and the issues that people face on a daily basis. Knowledge of safeguarding, risk assessing, risk management and health and safety. Demonstrates an understanding of the needs of vulnerable people in a supported housing environment. Experience in working practices that deliver improved value for money. Ability to manage rent accounts. Ability to adopt a methodical, organised approach to work. Demonstrates a commitment to the delivery of excellent customer service. Ability to assess difficult situations and provide solutions. Ability to maintain accurately record relevant information, write letters and reports. Ability to work effectively as part of a team, manage own time and conflicting priorities. Experience in dealing with tenancy/licence breaches including access, abandonment, antisocial behaviour. Knowledge and understanding of supported housing management practice and provision within a Housing Association, Local Authority or voluntary organisation. Valid UK driving licence and use of a suitable vehicle for travel to multi-site locations.

Desirable:

CIH relevant qualification (or equivalent study or work experience) or willingness to work towards.

Desirable:

NVQ 3 or equivalent in relevant field.

Please note: This role is not eligible for visa sponsorship. Applicants must have the right to work in the UK for the full duration of the role without requiring sponsorship.

About The Company

Our Reward and Benefits:

Generous Annual Leave:

Start with 26 days, plus bank holidays, increasing to 30 days with length of service - and the option to purchase up to 5 extra days (pro rated for part time roles).

Pension Contributions:

Enjoy up to 9% employer contributions with our Defined Contribution scheme.

Health Benefits and Perks:

Access to a health care cash plan (worth up to 1,100 annually), virtual GP services, discounted gym memberships, and retail discounts including access to a Blue Light Card.

Learning and Development:

Invest in your future with ongoing personal and professional growth opportunities.

Family Support:

Policies designed to help you balance work and family life, including a new child payment.

Wellbeing Matters:

Priorities your health with mental health support, enhanced sick pay, wellness campaigns, and free flu jabs.

Smarter Travel:

Save with our Cycle to Work and Car Benefit schemes.

Giving Back:

Up to four paid volunteering days a year to support our communities.

About Us:

At LiveWest, we are united by a shared mission: to create a home for everyone. Each of us takes pride in playing our part in achieving this goal.

Our values guide everything we do - from how we work together to how we deliver exceptional services to our customers. Collaboration is at the heart of LiveWest, and we believe that we achieve more when we deliver together.

As one of the largest employers in the South West, our team of 1,800 talented colleagues provides a wide range of services to our 80,000 customers. We are passionate about nurturing local talent and creating opportunities for people within the communities we serve.

We are committed to supporting our colleagues, giving them the autonomy and encouragement they need to thrive and reach their full potential. Together, we are building brighter futures for everyone.

Inclusion at LiveWest:

At LiveWest, we are committed to fostering an inclusive and diverse workplace where everyone feels valued, respected, and empowered. We believe that our differences drive innovation, creativity, and excellent, and we strive to create an environment where all colleagues can thrive. As a proud member of Inclusive Employers, a Disability Confident Employer, and a signatory of the Armed Forces Covenant, we are dedicated to supporting all our colleagues and ensuring that our workplace is welcoming and accessible to all.

We welcome individuals of all backgrounds, experiences, and perspectives to join our team. LiveWest is dedicated to equal opportunity and actively works to eliminate discrimination and promote diversity at all levels.

Join us in our mission to create vibrant and inclusive communities. Make a difference with LiveWest, where every voice is heard, and every contribution is valued.

You can read more about Inclusion at LiveWest by visiting our website.