Job Description

Overview

We are looking for a reliable and organised

Tenant and Compliance Administrative Assistant

to join our small team in Ealing Broadway.

Flexible working options

considered for the right candidate.

As part of our Tenant Experience & Compliance team, you will play a key role in ensuring Landlords are fully protected, tenants enjoy a smooth rental journey, and the business maintains the highest standards of professionalism and compliance.

Key Responsibilities

Tenant Management

Using our internal systems (training will be provided) and tenant app. Oversee the full tenancy lifecycle from onboarding to check-out. Ensure all required certificates and documentation are available to the tenant. Manage tenant queries, disputes, and issue resolution with professionalism. Internal reporting to identify and elevate issues in a timely manner.

Compliance Management

Using out internal systems (training will be provided) Monitor and enforce landlord obligations across safety certifications, licensing, deposit protection, and Renters' Rights Bill requirements. Maintain accurate records and audit trails for inspections, certifications, and communications.

Tenant Experience

Champion the resident journey, ensuring tenants receive clear communication, timely maintenance, and a professional service. Use tools and processes provided to anticipate tenant needs and reduce tenancy risk. Monitor tenant satisfaction and support long-term tenancy success.

Landlord Communications

Act as the primary contact for landlords regarding compliance updates, tenancy progress, and tenant issues. Support management in providing

risk-focussed

advice to Landlords. Deliver reports and updates on portfolio performance, compliance, and tenancy health (training provided).

Property maintenance and improvement

Coordinate with contractors for access and repairs Coordinate safety checks and compliance certificates Obtain quotes for major works and repairs Coordinate deliveries

Qualifications

Proven experience in an administrative role or similar position is preferred. Experience with a CRM system will be an advantage. Proficiency in Microsoft Office applications (Word, Excel). Strong organisational skills with the ability to prioritise tasks effectively. Excellent written and verbal communication skills. Attention to detail with a commitment to producing high-quality work. Ability to work independently as well as part of a team in a fast-paced environment.
If you are a motivated individual looking to contribute to a dynamic team while developing your administrative skills, we encourage you to apply for this exciting opportunity!

Job Types: Full-time, Permanent, Temporary, Fixed term contract, Temp to perm
Contract length: 2 months

Pay: From 22,000.00 per year

Education:

A-Level or equivalent (required)
Experience:

Administrative: 1 year (preferred)
Licence/Certification:

ARLA qualification (preferred)
Location:

London W5 5SL (preferred)
Work Location: In person