Job Description

Job Opportunity: Tenant Management Organisation (TMO) Officer

Location:

London Borough of Havering

Salary:

Grade 5 34416 - 37536pa

Contract:

Full-time, Permanent


Are you passionate about delivering excellent housing services and empowering communities? Join us as a

TMO Officer

and play a vital role in supporting and monitoring the services provided by Tenant Management Organisations (TMOs) across Havering.

About the Role

As a TMO Officer, you will be the key liaison between the Council and TMOs, ensuring residents receive high-quality housing management services. You will coordinate service delivery, monitor performance, and support governance and financial oversight. This is a dynamic role that combines strategic oversight with hands-on support.

Key Responsibilities

Act as the main point of contact for TMOs, supporting them in delivering resident-focused services. Monitor compliance with the Modular Management Agreement and ensure KPIs are met. Coordinate TMO activities with council departments and external partners. Lead on audits, performance reviews, and resident ballots. Support TMOs in governance, training, and effective communication with residents.

? What We're Looking For

Experience in social housing and knowledge of legal/regulatory frameworks. Strong communication and IT skills (MS Office proficiency essential). Understanding of contract monitoring and governance. Ability to work flexibly, including occasional evenings for meetings. A valid driving licence with a car to use for work.

Why Join Us?

You will be part of a dedicated team committed to improving housing services and empowering local communities. We offer a supportive environment, opportunities for professional development, and the chance to make a real difference in residents' lives.

The closing date for the receipt of applications is 4/7/25

however interest in this job may be high and we therefore reserve the right to close the vacancy early.


You will be notified if your application has been successful. Interview date to be confirmed.


Should you require any help or advice with your online application, please contact the Recruitment Helpdesk on 01708 432770

Additional Information

We want everyone to choose Havering. When you apply for a job with us, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. Our residents and service users come from all walks of life, and so do our employees. Find out what it means to Choose Havering .


The London Borough of Havering has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check.

Please attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role.

We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload.

*About Us

With its excellent transport links into central London, extensive town centre regeneration and the highest concentration of green space anywhere in London, Havering has a unique offer as a place to live, work and visit. By making the most of its position and opportunities, Havering is becoming a hub for start-ups and expanding businesses, as well as construction, logistics, engineering and manufacturing industries.
Find out why you should work for Havering Council .