Job Description

Tenant / Resident Liaison Officer

Yorkshire (Various Locations)

30,000 - 35,000 + Fuel/Car Allowance + Benefits

Permanent | Full-Time

About the Company

Liam Bacon Ltd is a long-established, family-run

Social Housing Contractor

with an excellent reputation for quality, customer care, and staff retention. With a strong pipeline of planned maintenance and refurbishment projects across

Yorkshire

, they are seeking an experienced and customer-focused

Tenant / Resident Liaison Officer

to join their team on a permanent basis.

The Role

As a

Tenant Liaison Officer

, you will act as the

main point of contact for residents

, ensuring clear communication and a positive tenant experience throughout planned maintenance and refurbishment works. You'll build strong relationships with tenants, local housing associations, and internal teams to support smooth project delivery and uphold the company's excellent reputation.

Projects will mainly consist of

external works

(such as roofing and solar), with some occasional internal works to tenanted social housing properties.

Key Responsibilities

Carry out

pre-entry visits

, tenant inductions, and provide clear information on planned works. Collect agreements/approval forms and maintain accurate records. Visit tenants in their homes to advise them of project timelines and activities. Act as the

first point of contact

for all tenant queries and complaints, providing swift and effective resolutions. Liaise with neighbourhood housing associations to build and maintain positive working relationships. Attend and chair

tenant forum meetings

, ensuring residents are well informed and engaged. Monitor and resolve customer complaints while tracking

tenant satisfaction levels

. Manage your own diary and appointment scheduling effectively.

About You

Proven experience as a

Tenant Liaison Officer

or in a similar customer-facing role within the

housing or construction sector

. Strong understanding of

tenant rights

and

housing regulations

. Excellent

communication and interpersonal skills

, with the ability to build trust and rapport. Confident in handling complaints and resolving issues diplomatically. Organised and able to manage multiple tasks and priorities. Proficient with technology and software for reporting and documentation.

Full UK driving licence

is essential, as travel across Yorkshire is required.

What's on Offer

Competitive

salary of 30,000 - 35,000

Fuel/Car Allowance

included Supportive, family-oriented working environment Opportunities for

training and career development

The chance to make a

genuine impact

on local communities

How to Apply

If you're an experienced

Tenant Liaison Officer

looking for a new and rewarding challenge across Yorkshire, we'd love to hear from you.

Apply today

to join a company that truly values its people, tenants, and the quality of service it delivers.

Job Types: Full-time, Permanent

Pay: 30,000.00-35,000.00 per year

Benefits:

Company pension
Work Location: In person