Job Description

Purpose of the role

This role centres around the workspace and residential tenants, users and hirers of Hastings Commons buildings and spaces. It aims to develop collaborations and support the contributions of tenants to the spaces for the common good, as part of the wider Hastings Commons.

The role works across the already established Commons buildings as well as newly-created spaces at our more recent buildings.

It focuses on tenant journey and will require excellent relationship-building with existing tenants as well as working to attract new ones. It will also require a high level of efficiency and you will enjoy working on multiple things in a fast-moving environment.

1. TENANT JOURNEY

Help recruit a vibrant, collaborative and sustainable mix of workspace, residential and other tenants for our buildings that meet the Hastings Commons tenant criteria and fulfil our DEI priorities.

Manage tenant journey for the full lifecycle for Hastings Commons tenants - recruitment, lease, induction, in situ facilitation and exit - optimising the tenant experience from first engagement all through the tenancy. Work closely with General & Deputy General Manager to ensure effective communications between landlord, partner organisations and tenants. Manage the co-working spaces in the Observer Building by taking bookings and managing payments Coordinate all tenant paperwork, including leases and tenancy agreements.

2. TENANT CONTRIBUTIONS

Establish open lines of communication between tenants and Hastings Commons through: Building trust and open communication through regular face to face conversations with all tenants, both formal and informal Maintaining a regular and welcoming forum for communication of aspirations and challenges Work closely with the Community Power Lead to support tenant participation in the decision-making and overall running of the Commons Look for patterns of concerns and aspirations and work with groups of tenants to address these Maximise and support opportunities for tenant contribution to place-shaping (in their building, across the Commons and the wider neighbourhood) Support the relationship between co-workers and the commons, including information updates, encouraging contributions to the Commons and input to shared governance Identify interconnections within the buildings and spaces where people talk, and work with tenants to enhance these common areas Support the organisation (and self organisation) of tenant events - social, networking, information/ideas sharing and collaborative

3. HIRES & OTHER USES

Liaise with other staff and associates to support the development of Hastings Commons direct delivery spaces, including the Eagle House youth & community centre

Support the temporary use of buildings awaiting development Manage the meeting room hires and other non event/hospitality space hires

4. LIVING RENTS

Living Rents is the housing company within Hastings Commons. It already looks after 12 homes and expects to provide a further 12 homes in the Observer Building. Living Rents is currently becoming a Registered Provider of social and affordable housing.

Support the Living Rents board with coordinating planning and actions during the initial set-up phase Support the process of recruiting tenants for the OB Homes, including liaising with Hastings Borough Council, arranging viewings, familiarisation, application and selection processes Provide regular reports to the Living Rents board updating on key indicators relating to all Hastings Commons homes.

Person Specification

We are looking for the following skills, experience and aptitude.

Experience

At least 3 years' [JS1] experience of working with a wide range of people, especially those running or starting up small businesses and projects, with a varied workload under pressure and to deadlines Experience working in the social housing sector (desirable)

Knowledge / Skills / Qualities

Strong understanding of Hastings Commons vision, mission and goals, and ability to stand up for those in a range of environments

Excellent communication skills both one-to-one and in presenting to larger groups

Ability to identify, attract and liaise with potential tenants and to manage their expectations, especially in situations where plans may be still evolving

Ability to organise and collate information from different sources in a logical, structured manner Highly organised with excellent attention to detail Enjoys managing in uncertainty and adapting to change while holding onto a longer term vision
Capable of building effective relationships within the team, keen to assist others to achieve shared goals

Able to deal with sensitive and contentious issues in an appropriate manner. Must be willing to be flexible to work occasional evenings and weekends
We are happy to invest in our staff to build on their existing skills.

WHAT YOU'LL GET FROM WORKING AT HASTINGS COMMONS...

Make a real contribution to the community around you and be part of investing in the future of Hastings Our culture and mission is to invest in our staff to build on their existing skills through bespoke development and training opportunities We are a kind and compassionate employer with a mental health first approach to work No pension contribution deductions have to come from your salary, we contribute 100% (you can add more to the pension if you choose) Monthly wellbeing budget Monthly team lunch on us and lots of social events 23 day holiday + bank holidays (increases by one day per year of service) Extra-special day off on your birthday 15% staff discount at OB F&B
Hastings Commons is committed to creating diverse, inclusive environments. We will not discriminate unfairly on the grounds of age, disability, sex, sexual orientation, gender reassignment, pregnancy and maternity, race (including colour, nationality and ethnic or national origin), religion or belief, marriage and civil partnership (all of which are 'protected characteristics' under the law); nor will we discriminate unfairly on the grounds of class, financial status, or any other unjustifiable cause. We seek to recognise and overcome involuntary bias so that nobody with a protected characteristic is discriminated against directly or indirectly, or is victimised or harassed in relation to a relevant protected characteristic.

Job Types: Full-time, Permanent

Pay: 28,256.00 per year

Benefits:

Company events Company pension
Experience:

Client Relationship Management: 3 years (required)
Work Location: In person

Application deadline: 05/09/2025
Expected start date: 08/09/2025