Job Description

Would you like to join us on a mission to tackle the housing crisis in the East of England? We're Flagship Homes, a social housing provider with a big heart and a real passion for Equality, Diversity, and Inclusion. Not only will you be part of something truly meaningful, but you'll also enjoy fair pay and some pretty great perks.


We're all about our people and our customers. We live and breathe our values - Great People Doing Great Things, Relentlessly Improving Performance, Spending Money Wisely, and delivering top-notch customer service.


We are pleased to share an opportunity for someone to us as a Tenant Voice Officer. This is a permanent job, working 37 hours per week, Monday to Friday. This role is working from our East Dereham. The role comes with Agile Working and Flexible Working will be considered.


As a Tenant Voice Officer, you will drive forward the tenant voice framework by engaging with our tenants and listening to as many views as possible, so that we can deliver outstanding customer service and improve the areas in which our tenants live.


Working alongside various teams across the business, you will ensure the tenant experience is easy, empathetic and low effort, whilst focusing on building trust and understanding our tenants' needs. Also organising and attending community initiatives and engagement activities to gain better insight into our tenants.


You will own, manage and resolve tenant complaints aiming for fairness, swift resolution and learning whilst accurately recording information across our systems. Also responsible for acknowledging and distributing MP and Housing Ombudsman enquiries in a timely manner.


Applications are welcomed for the role of Tenant Voice Officer from those with previous experience working in a customer facing role, handling complaints and building relationships. You will need a passion for delivering outstanding customer service and focusing on the customers and their needs.


A highly organised individual, with excellent communication skills and a keen eye for detail. You will need to be comfortable taking initiative and being creative with ways of engaging our customers.


Educated to GCSE level or equivalent standard, you will also need a full valid driving licence.

In return for your hard work, we offer a competitive salary of 29,795.22 per annum and a benefits package that includes:

25 days annual leave (increasing to 28 days with length of service), with the ability to buy and sell leave. Access to the Flagship Rewards Scheme offering savings on groceries and VIP rewards. Death in Service Benefit. Company Sick Pay. An agile working environment to achieve a healthy work/life balance.

and that's not all! We're also proud to offer:

Opportunities for development (including apprenticeships, our Academy, and various training options). Health and well-being programs and initiatives. Empowerment (we give you the tools and systems to make the right decisions for resolving issues). A Leadership Team that inspires, develops, and supports you.

Please see the attached The Tenant Voice Officer The Part I Play Statement, for responsibilities and requirements details. To apply please click "apply online" below. You will be asked to attach your CV (in MS Word or PDF format) and provide a supporting statement, outlining why you're the right person for the job; please quote Reference Number 4082 and state that you are applying to be a Tenant Voice Officer, in your statement. If you'd instead prefer to send us a 3 minute video supporting statement, please share the video's link in the supporting statement box. Please click here, to see the full list of benefits for this job.


If you are successfully shortlisted, you will be contacted within 14 days of the application close date via email.

Please make sure to check your email and spam folders regularly for email correspondence.

Closing Date: 14.10.2025. Interview Date: 21.10.2025, in Norwich.


Applications may be reviewed, and candidates invited to interview ahead of the close date.


We regret that we are only able to contact shortlisted applicants. If you have not heard from us within 14 days of the closing date, your application has been unsuccessful.


No Agencies please.


Tenant Voice Officer - Reference Number 4082

About Us

Victory / Samphire/ Newtide Homes is part of Bromford Flagship. By joining us, you become part of a leading housing provider delivering community-focused services across the east, central and south west of England. We have a local approach, all backed by the scale and ambition of the Bromford Flagship. Apply now to help create communities where people can put down roots, feel secure, and thrive.