Job Description

Description

- Pearson VUE (www.pearsonvue.com) is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world. Pearson VUE provides a full suite of services from test development to data management and delivers exams through the world's most comprehensive and secure network of test centers in more than 180 countries, where we validate the skills and knowledge of millions of individuals every year. Pearson VUE offers a great environment to start or grow your career; we are now hiring for a Test Center Manager to join our team based in Melbourne.

Summary:

The Test Center Manager is responsible for administrating all aspects of day to day testing operations in assigned test centers of Pearson Professional Centers and provides day-to-day team leadership to ensure the adherence to strict operational policies and procedures of the examination processes and quality and security measures of Pearson Professional Centers. The Test Centre Manager is also responsible to recognize and identify potential improvement areas and acts as "go-to" person at the test center when the Regional Manager is not immediately available.

CORE COMPETENCIES

Detail Oriented


Communication Skills


Problem Solving


Organizing Skills


Customer Focus


Ethics and Value

SCOPE AND IMPACT OF JOB

Working closely with Test Administrators and the Lead test Administrator in test center, Test Center Manager, takes ownership of all aspects of testing operations to ensure appropriate implementation of operational policies and examination procedures.

REQUIRED KNOWLEDGE AND EXPERIENCE

Education and Experience:

Five year customer service experience required


Exposure in a testing environment strongly preferred


Experience with Microsoft Office and Windows applications required

Skills, Knowledge and Abilities:

Customer service skills required


Strong written and oral communication skills


Ability to communication both technical and functional


Ability to work independently


Effective time management skills


Ability to handle a reasonable amount of stress


Strong attention to detail


Problem solving skills


Alertness and courage


Ethics and trust


Knowledge in operating a computer, fax, and other office equipment

Other (license/certification):

Annual Pearson Professional Centers certification for Test Administrator required


Must pass re-certification annually

PRIMARY RESPONSIBILITIES

Operational Administration

Assure equipment is operational and test stations are free of extraneous materials


Review transmissions logs (uploading of current day's test results & daily downloading of examinations and site schedule) from software that automatically connects to hub system periodically


Communicate and work with VSS technical support to investigate and fix technical issues


Test Center cleaning if applicable


Perform daily site opening and closing


Help to ensure a clean, professional, quiet testing atmosphere in the center

Customer Service

Review test roster and prepares for candidates including those for special accommodation preparation


Check in candidates and verify identifications


Explain the test process briefly


Help candidates to place all personal belongings in a personal locker


Escort examinee to assigned test station


Help the examinee begin the tutorial/test


Answer any questions before the timed portion of the test begins


Monitor examinees


Record and report all problems or discrepancies in a timely and efficient manner that arise in connection with an exam, a candidate or the testing center itself


Print the test results after the candidate completes the test

Quality Assurance and Continuous Improvement

Ensure the adherence to the Pearson Professional Center quality and security measures


Recognize and identify potential areas where existing policies and procedures require change or where new ones need to be developed and shared

Personnel Administration

Screening Test Administrator job applicants


Review TA timesheets and forward to Regional Manager on a biweekly basis adhering to payroll deadlines


Submit draft of site staffing schedule to Regional Manager on a weekly basis


Verify correct staffing levels and notify Regional Manager of any and all staffing issues


Assist with training and coaching to new hires

Management Support

Serve as the contact point for building management, site security, deliveries, vendors, etc., and escalates to Regional Manager when appropriate


Take authority to act on behalf of the RM in operations and personnel issues


Oversee overall operation of the PPC, fairly delegating tasks and responsibilities, escalating issues to the RM as appropriate

Other duties as assigned

WORK ENVIRONMENT AND CONDITIONS

Physical requirements:


Be comfortable to work in a quiet testing environment


Be flexible in work hours

Who we are:

At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.


Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.


If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.

Job:

Test Center Operations

Job Family:

LEARNING&CONTENT_DELIVERY

Organization:

Assessment & Qualifications

Schedule:

FULL_TIME

Workplace Type:

On-site

Req ID:

21241