Job Description

Ocean Park House, Cardiff 37 hours Perm 35,000 rising to 45,000 30/07/25

If you would like to work for an organisation that demonstrates outstanding commitment to staff engagement, has gained a place on the Times Best 100 Companies to work for in the UK for the last eight consecutive years and that holds Investors in People Platinum accreditation we would love to hear from you!

TEST VACANCY ONLY

About the Role:

We're looking for a friendly and reliable Customer Service Assistant to join our team. You'll be the first point of contact for our customers, helping to resolve queries and provide excellent service via phone, email, and live chat.

Key Responsibilities:

Respond to customer enquiries promptly and professionally Maintain accurate records of customer interactions Work collaboratively with other departments to resolve issues

What you get in return:


Excellent professional development opportunities Generous holiday package (up to 45 days per year) E-learning platform available to all staff. Annual salary increases Staff counselling sessions Mental Health First Aider Wellbeing initiatives Bi-annual performance reviews Staff Council Flexible and hybrid working (where applicable) Team building days Volunteering days Staff celebration days Length of service, birthday and yearly appreciation rewards Staff Recognition Awards Healthcare cash plan Contributory pension scheme Life assurance Our Values:


At ACT, we pride ourselves on fostering a culture of respect, fairness, and dignity for all. We believe in creating an inclusive environment where every individual feels valued and empowered to thrive.


FREDIE stands for Fairness, Respect, Equality, Diversity, Inclusion, and Engagement - values that lie at the heart of everything we do at ACT. From our interactions with staff to our engagement with learners, these principles guide our approach, ensuring that everyone has the opportunity to succeed.


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Person Specification

What we are looking for


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Experience

Excellent Communication and Problem solving skills
Experience using Microsoft packages
Previous customer service experience