Job Description

Working with Treasure Seekers

The ideal person for this role will have a passion to see people develop skills and change their lives for the better. You will need strong people skills, and be able to show patience and understanding whilst maintaining good professional boundaries. You'll be part of a team, so good communication is key. You'll also need to be self-motivated and confident working independently. Having a flexible and adaptable attitude is crucial, because the needs of those we work with can change quickly. A good level of emotional resilience is definitely an asset, and a non-judgemental approach to mental health, recovery, and relapse.

In all of our roles, either an Enhanced or basic DBS check and two references will be required before you can start working for us. That's just part of making sure everyone stays safe.

You'll thrive at Treasure Seekers if you:

Really like people Care about building real community Feel like our vision and values resonate with you Work in a person-centred way Are passionate about both individual and system-level change Understand that all behaviour happens for a reason Can deliver service of the highest level to all kinds of people Work well as part of a team Can stay calm and not take things personally when someone's having a tough day Don't mind things getting messy sometimes

What you'll get from Treasure Seekers:

A team that actually cares about people's lives improving Leaders who are hands-on and grounded in the day-to-day as much as possible A culture where feedback is welcomed. We listen, reflect, and act where appropriate A creative, forward-thinking approach. We are always evolving to meet people's real needs Loads of opportunities to learn and grow Flexible hours (within business needs) Supportive team culture that embraces neurodivergence and mental health Clear policies and procedures to keep everyone safe and treated fairly Casual dress code Clear accountability - we work to high standards, with oversight and contracts from the NHS and local council

Support you'll get with us:

Access to our HR and Health & Safety platform Regular line management support 24/7 access to The Wellbeing Line- free, confidential mental health and wellbeing support from qualified professionals, available to everyone, plus consultations for anyone managing others An open-door culture. You're encouraged to speak up and supported when you do Reflection and debriefs after challenging situations Flexibility and understanding when life happens or things get tough Clear boundaries and escalation routes so you're not carrying things on your own

The Cavern

The Cavern is a unique community coffee shop in the heart of Gloucester that exists to support people to become the best version of themselves. It provides a safe, welcoming environment where individuals from all walks of life can feel valued and supported. This includes those with complex needs, learning disabilities, or mental health challenges. As well as serving great coffee, The Cavern offers meaningful work experience and volunteering opportunities for vulnerable and disadvantaged individuals, building confidence, skill-building and a sense of purpose. It's also a social lifeline for many, open daily 10am - 10pm, and is committed to person-centred, trauma-informed care in every interaction.

Title of Role

The Cavern Supervisor (Bank)

Purpose of Role

To enable people to become the best version of themselves by leading shifts at The Cavern and creating a safe, welcoming environment for all. This role involves supervising volunteers, supporting customers, and handling daily tasks.

Main Activities/Tasks

To run the coffee shop when you are on shift including serving customers and maintaining the cleanliness of the environment To develop and train our team of volunteers To manage The Cavern environment, including dealing with any challenging behaviour To role model and promote customer service to a high standard To be able to lead volunteers and delegate relevant jobs To encourage and enthuse the team in their work To competently and confidently deal with customer complaints when necessary To be able to adhere to cash handling procedures such as cashing up, putting money in the safe, problem solving on the till, and so on To have a basic understanding of stock takes, booking in new stock, and our returns policy To build positive relationships with those that attend The Cavern regularly To attend training and regular professional development To work with the Senior Leadership team To work within the policies and procedures of Kingfisher Treasure Seekers To promote Kingfisher Treasure Seekers and its work Any other duties as required

Hours

0 hours per week. 12.25 per hour picked up ad hoc.

Location

Treasure Seekers Building, 52 Westgate Street, Gloucester, GL1 2NF

Main Point of Contact

The Cavern Manager and Deputy Manager

Job Type: Zero hours contract

Pay: 12.25 per hour

Benefits:

Casual dress Company events Discounted or free food Employee discount Store discount
Application question(s):

Do you have experience working with challenging behaviour? Do you have experience working with young people? Do you have experience working with those with mental health issues? Why would working as bank benefit you?
Work Location: In person