Job Description

The Marcus Portrush, Tapestry Collection by Hilton - Food & Beverage Supervisor
About Andras House
Andras Hotels is Northern Ireland's largest hotel group with nine hotels in Belfast, Coleraine and Portrush, two apartment complexes, a Cafe Bar and a Health Club and Spa. We are rapidly expanding our portfolio and we are dedicated to promoting tourism and hospitality across the country. We develop our people through our Andras Academy, the industry Wellbeing and Development Promise, and we are proud to be signed up to Green Tourism.
What is the job?
Our F&B outlets make memories for our guests. The sights, sounds, scents and, importantly, service. As an F&B Supervisor you will be responsible for running a service within our breakfast, restaurant or bar service on any given day. You will maintain consistent standards of service, ensuring guest satisfaction whilst creating a working environment that supports the brand standards, and hotel targets.
You will play a crucial part in the day-to-day running of the Food and Beverage operations - working as part of the Management Team, making sure the F&B outlets run smoothly. You will make sure you and your team maintain the highest standards of cleanliness, safety and compliance with hygiene regulations at all times.
Hours
40 hours
What we offer
Discounted Hotel Rates across '000's of hotels worldwide for employees and for family and friends
Health Care Cash Plan
Diamond membership of Kingsbridge Hospital Group
Enhanced Pension Scheme
Enhanced Maternity Pay
Enhanced Paternity Pay
Cycle to work
Recruit a friend scheme
Employee Appreciation and Social Events
Employee of the Month Award
20 for completion of FLOW training
Increased Annual leave with service
Discount at Bodyscape - Employee rate and family and friend rate
Discounts at Puregym
Cyrospa discount rate at Bodyscape
Communication and advice on Health and Wellbeing
Andras Academy - Training and Development Programmes and progression opportunities within the Andras Hotels Group
Work for globally renowned Hotel Brands
Reward Club Incentive Scheme
Hotel Incentive scheme
About the role
Your day to day
As a F&B Supervisor, be the leader on shift during service
Ensure all areas of responsibility are run effectively in the absence of the Head of Department, in line with standards and that the department is adequately resourced in line with business requirements
Be aware of your targets and objectives, understand how these fit within the department targets, and ensure you achieve your targets and objectives
Have full awareness of Tapestry brand standards and your role as Supervisor in ensuring the F&B team follow through on these standards on a daily basis
Be present to meet and greet customers, checking requirements and passing on relevant information
Check and monitor that all beverages and food items are prepared and served according to company standards and within regulations - maintaining customer service at all times
Have full product knowledge of the facilities offered at the hotel
Supervise staff on your shifts to ensure a consistently high service delivery and guest satisfaction, including holding responsibility for the cash closing at the end of shift
Awareness of guest satisfaction scores and the measures put in place to meet department quality targets and objectives
Be confident with people, be able to sell, and able to deal with any guest complaints/issues in a timely and efficient manner
Health and Safety management - comply with company procedures and Safety Risk Audits
Keep staff / work areas tidy, safe and report any hazard, accident, loss or damage to management and observe all requirements under health and safety legislation.
How do I deliver this?
Our success is the result of staying true to our Vision, Mission, and Values. Specifically, we live these Values:
Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline
The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.
About the company
We are a leading property development and hospitality company, established in 1981 and based in Belfast, Northern Ireland. We are the city's largest hotel group approaching 1000 bedrooms in the city.
Required Criteria

• o Experience within a Food and Beverage role
• o Proven experience of supervising and directing others, while demonstrating a hands-on approach
• o Customer service experience
• o Ability to meet deadlines, and work under pressure with the ability to motivate others within the Food and Beverage Team
• o Good communication and organisational skills

• o Experience within the hospitality industry as a supervisor
• o 5 GCSEs at Grade C and above to include Maths and English or equivalent qualification

Andras Hotels