Job Description

The post holder will work as a member of the Physiotherapy administrative team with direct patient contact duties as well as and working with the wider physiotherapy and multi-disciplinary teams to effectively co-ordinate appointments to optimise clinical capacity. The post holder will work with Physiotherapy leads and administrative colleagues across the health-board, managing the team of administrative staff to ensure that patient care is delivered in a timely, efficient and effective manner.



The post holder will communicate politely and sensitively with patients, colleagues and other members of staff. An organised, flexible approach to the workload is essential, and an understanding of relevant clinical systems and work processing skills are required.

Welsh Skills Desirable:

This post is advertised as Welsh Desirable. This doesn't mean essential; whilst the candidate doesn't need to have skills in Welsh, we'll consider it an advantage when short-listing and selecting candidates. This isn't 'fluency ', just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health. For more information, see 'Welsh Language Guidance' in the documents right at the bottom.



The post holder will work within clearly defined occupational policies to support the Physiotherapy Department to implement the appropriate monitoring and actioning of clinical pathways for service follow up activity.



The role will involve direct patient contact and working with the wider multi-disciplinary team to effectively co-ordinate appointments to optimise clinical capacity, using own initiative and managing a team of administrative staff to ensure that patient care is delivered in a timely, efficient and effective manner.



All appointment bookings must be managed in line with the 14-week Referral to Treatment Time (RTT) Pathways and follow up activity monitored to ensure appropriate patient outcomes are monitored and recorded appropriately adhering to Cwm Taf Morgannwg University Health Board's access policy.



The post holder will communicate politely and sensitively with patients, colleagues and other members of staff. An organised, flexible approach to the workload is essential, and an understanding of relevant clinical systems and work processing skills are required.



Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, our health board is one of Wales's largest employers.



Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We operate three District General hospitals, several community hospitals, primary and community care facilities.



CTM's location offers the best of South Wales, just 20 minutes from Cardiff's vibrant city life, the natural beauty of the Brecon Beacons, and the serene coastline at Ogmore. Whether you enjoy lively urban amenities, peaceful countryside, or seaside escapes, our location makes an ideal setting for both work and personal life.



Our CTM 2030 Strategy--Our Health, Our Future--focuses on uniting our region around shared health and wellbeing goals. Our values guide us daily:



We listen, learn, and improve We treat everyone with respect We work together as one team

CTM employees enjoy benefits including; a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development.



At CTM, you'll find a welcoming, team-oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.



You will be able to find a full Job description and Person Specification attached within the supporting documents or please click "Apply now" to view in Trac