Job Description

Overview

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at 200 locations in over 37 countries, across six continents. But at the heart of our business is our people. If you are seeking a role with opportunities to learn and develop, this could be the beginning of an exciting journey.

We are seeking an exceptional hard working, committed, customer service focused individual to deliver a world class service to our airline customers. You will assist the LHR management team in planning & managing the operation of the Ticketing Desk teams, assisted by 2 Supervisors, through clerical, manual, mechanical and computerised methods, ensuring customer service standards are achieved, within agreed costs limitations and in accordance with Company policies and procedures.

Candidate requirements

• Must have a thorough working knowledge of Ticket Desk and airline reservation systems as well as an in-depth knowledge of IATA fares and ticketing.
• You should have experience of working in an airline/airport related environment in a supervisory role.
• Must have excellent time keeping/attendance and conduct records
• Must be pro-active and forward thinking.
• Flexible and the ability to work under pressure in an operational environment.
• Must demonstrate exemplary customer service skills.

Safety, Security and Compliance

Carry out all activities of the role and processing activities (as above) as directed by the Company through its policies, procedures and training to ensure the success of the operation including the following:

• Full compliance:

o Health & Safety
o Training
o Equal Opportunities
o Harassment
o Data Protection
o Security

• Remain up to date with all station notices relating to policies and procedures.
• Remain up to date with all relevant operational, systems and Customer Service training
• Always maintain a safe and secure working environment.
• Comply with the Company\'s open, fair, and honest reporting culture.You can find these detailed in our Health and Safety Manual

Diversity

Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact to recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.

As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here.

Application instructions

Please click apply now. If you have any questions, you can contact LHR Suggestions. The closing date for submissions is 21st July.

Menzies Aviation