Job Description

JOB DESCRIPTION

JOB TITLE:

Ticket Sales Advisor

-

Weekend

DEPARTMENT:

Ticketing

REPORTS TO:

Ticketing Operations Manager

LOCATION:

Ticket Office

HOURS:

5 hours per week (Saturday) plus matchdays

DATE: November 2025

We are Wolves. Progressive, determined, bright, unified and humble. A pack that is hungry for

success. Wolves is one of the fastest growing professional football clubs in the UK, and also boasts

one of the richest histories in the beautiful game.

Formed in 1877, Wolves was a founder member of the Football League and was one of the country's


most successful sides in the fifties and sixties. For two decades the Black Country's most decorated


side won three First Division titles and one of its four FA Cups.


Fast forward 70 years and Wolves are back amongst football's elite, in the Premier League for an


eighth successive season; but now we compete as a sports and entertainment business across


multiple brand verticals. As a challenger club, Wolves dare to be different, which is why creating


world-class propositions in esports, fashion and music are all part of our ambitious plans.


At Wolves, we don't simply look to the future, we seize it.

We are committed to safeguarding and promoting the welfare of children, young people and

adults at risk. We expect all colleagues and volunteers to share this commitment. This means that

the post-holder is required to apply all relevant policies and uphold the Club's commitment to

safeguarding children, young people and adults at risk and to ensuring that Wolves is free from

discrimination and harassment.

_____________________________________________________________

Job purpose

To process ticket transactions through the current ticketing platform and all available customer


channels, counter, telesales, post and web, to include outbound telesales.


To be competent in providing advice and information on all services applicable to the Ticket Office.

_____________________________________________________________

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Key responsibilities

To deliver high level of customer service To assist the Ticketing Operations Manager in office administrative duties Ensure accuracy with cash transactions and following office policies and procedures,
balancing own days takings
Maintain, improve and expand customer database Direct calls to customers via telephone, cross selling, upselling products using campaign-

based methods across many Club products

General responsibilities

Compliance with Club policies Compliance with the Club's health and safety procedures Compliance with the Club's safeguarding policies To promote the Club's values of progressive, humble, determined, bright and unified To work consistently to embed equality & diversity into the Club To undertake such other duties as may be reasonably expected To maintain professional conduct at all times

Equality, Diversity, and Inclusion

The post holder will demonstrate a strong commitment to equality, diversity, and inclusion,
supporting the organisation's strategic aims to remove barriers and address inequality. You


will play an active role in promoting an inclusive, discrimination-free environment that


ensures fair access to opportunities and resources. This includes fostering a culture of


dignity, respect, and belonging where everyone is empowered to contribute, perform, and


reach their full potential

Safeguarding Statement

We are committed to safeguarding and promoting the welfare of children, young people and adults


at risk. We expect all those associated with WWFC to share this commitment. This means that the


post-holder is required to apply all relevant policies and uphold the Club's commitment to


safeguarding children, young people and adults at risk.

_____________________________________________________________

Key relationships

Supporters of Wolverhampton Wanderers FC Other departments within the club for both the processing of ticket sales as well as
information sharing/gathering.



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Person Specification

Job Title:

Ticket Sales Advisor

Knowledge: the level and breadth of knowledge to do the job e.g. understanding of a defined system,


method or procedure, legal or regulatory frameworks etc


Essential


An understanding of Safeguarding children, young people and adults at risk and wellbeing
considerations.



Desirable


Understanding of ticketing and membership structures in relation to sporting clubs/arenas
Technical/work-based skills: skills specific to the job e.g. language competence, typing skills, coaching skills


etc
Essential


IT literate, including both Word and Excel knowledge
General skills and attributes: more general characteristics e.g. flexibility, communication skills, team working


etc


Essential


Determination to delivery high standard of customer service Understanding of how to work safely with children, young people and adults at risk to uphold
Safeguarding best practice.


Promote, adhere to and implement the Club's Equality Policy and to work consistently to embed
equality and diversity within Club.
Experience: proven record of experience in a particular field, profession or specialism.





Essential


Cash handling and numeracy experience


Desirable
Experience of using a transaction computer system Working with children and/or adults at risk
Qualifications: the level of educational, professional and/or occupational training required





Essential


Post-holder must hold or obtain at the earliest opportunity the relevant safeguarding training (i.e.
FA Safeguarding Children Workshop)
This position is subject to a satisfactory DBS check. The successful candidate must have a clear and
appropriate DBS certificate in place prior to commencing employment, in line with our safeguarding


obligations



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