Job Description

We're looking for customer-focused, organised and enthusiastic Ticketing Sales Advisors to be part of our busy Ticketing Department at the heart of the club -- St. Andrew's @ Knighthead Park.

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In this role, you'll be the first point of contact for fans -- supporting ticket sales across home, away and season fixtures, delivering a top-class customer experience, and helping implement our digital ticketing strategy.

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?Please note, you will be required to work matchdays.

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Key Responsibilities:

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Process inbound/outbound ticket sales via phone, email, and face-to-face Ensure accurate transactions and maintain cash/till balance Support digital ticketing and access control system setup Respond to customer queries promptly and professionally Promote club products and upsell services where appropriate Support home matchdays across men's, women's, academy, and non-football events Keep customer data up-to-date in the club's CRM system Represent the club in a positive, professional manner at all times

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What We're Looking For:

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Strong communication and customer service skills Ability to work under pressure and handle challenging situations Confident in upselling and resolving customer enquiries Excellent organisational and numeracy skills A team player with initiative and a proactive approach Comfortable using Microsoft Office and ticketing systems Reliable, enthusiastic, and driven
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What can we offer to you?

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23 days annual leave plus bank holidays. Free on-site parking. Complimentary matchday tickets for Men's and Women's home fixtures. Employee Assistance Programme (Help@Hand) including mental health support, virtual GP, and more for you and family member. Enhanced Company Pension Scheme. Life Assurance cover (2x annual salary). Access to Club discounts and offers. The opportunity to work in a dynamic, collaborative, and professional sporting environment.
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Birmingham City FC is committed to safeguarding and promoting the welfare of children and young people. The safety and well-being of our players is our top priority, and we expect all staff to share this commitment. All successful applicants will be required to undergo a thorough background check and training in safeguarding as part of the recruitment process.

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?Birmingham City FC is an equal opportunities and Disability Confident employer. We welcome applications from all sectors of the community and assess candidates solely on merit, regardless of gender, race, age, nationality, disability, sexual orientation, political or religious belief, background, or family circumstances. We promote a diverse and inclusive environment and encourage all individuals to apply. If you need any adjustments to our recruitment or interview process, please inform us when applying.

Job Type: Full-time

Pay: Up to 24,700.00 per year

Benefits:

Company pension Free parking On-site parking
Work Location: In person