Job Description

Job title:

Ticketing and Platform Manager

Department:

Commercial

Based at:

Roverstore, Ewood Park, Blackburn, BB2 4JF. Flexibility on location may be required.

Reports to:

Head of Commercial and Partnerships

Responsible for:

Ticketing department

Hours of work:

37.5 hours per week plus home matchdays, plus any additional hours necessary for the performance of duties. Flexibility regarding hours of work is required due to the nature of the business.

Contractual status:

Permanent

Job purpose: To lead the Club's end-to-end ticketing operations and platforms across all Club events. To oversee the full spectrum of ticketing activity, from platform optimisation through to matchday delivery, compliance, and supporter experience.

Duties and responsibilities:

To be committed to ensuring the safeguarding and welfare of all customers of the Club. Lead and improve the ticket sales process for all fixtures and events with a priority on digital ticketing for home and away fixtures and events. Manage ticket inventory for relevant fixtures, maximising utilisation and meeting all requirements. Continuously seek to improve the user experience online and offline for supporters to ensure they can navigate the ticket sales process confidently. Act as ticketing lead for specific events, including non-football and third-party venue fixtures. Collaborate with internal teams to ensure alignment and support for the club's ticketing strategy. Liaise with other clubs and venues to confirm allocations and manage away ticket logistics. Oversee end-to-end delivery of fixtures, including digital ticketing operations. Manage contractual ticket allocations and associated processes. Line manage Ticketing Coordinators, delegating tasks and ensuring high-quality delivery. Ensure ticketing content across club channels is accurate and user-friendly. Support all matchday ticketing operations. Contribute to wider club initiatives requiring ticketing expertise. Work with Supporter Services, Access, and Safety teams to resolve escalated ticketing issues. Liaise with Finance to complete reconciliations and investigate discrepancies or fraud. Provide board reports to senior management, prioritising continuous improvement in our ticketing operations. Act as the primary liaison for ticketing matters, ensuring clear communication between internal teams and external partners, and using data to inform strategy. Produce regular reports on revenue and audience segments to inform Line-manage, train, schedule and develop office staff, ensuring consistent adherence to policies and high customer service standards. Work closely with our retail team to manage the workflow of staff to ensure ticketing and retail departments share resources across the season.

Skills required:

Experience working in ticketing leadership within sport or live entertainment. Strong knowledge of ticketing systems and their integrations (CRM, mobile ticketing, access control) Well-versed in fan/customer experience principles and best practice. Experience of managing high-volume, complex events (league, cup, internationals, concerts) The ability to work in a fast-paced, dynamic environment. A genuine team player who will support and motivate other members of the team to continuously improve their skills. Good communication skills. Computer literate. Flexible approach to working; and The ability to use own initiative.

Knowledge required:

Ticketmaster SportXR or an equivalent ticketing platform. Access Control platforms such as Fortress or equivalent. Proficient user of core Microsoft 365 apps including Excel, Outlook, Teams and OneDrive. Excellent interpersonal customer service and communication skills. Strong management, organisational, and administrative skills.

Qualifications required:

Recent proven experience in a high-volume ticketing environment. Experience within a sporting environment (desirable)
DBS check required: No

Arte et Labore -

Our club values are rooted in Arte et Labore -- by skill and hard work. We seek people who take pride in their expertise, approach challenges with determination, and show consistency, effort, and accountability in their work. Where skills are still being developed, we expect a proactive mindset, a strong work ethic, and a commitment to continuous improvement.

Job Types: Full-time, Permanent

Pay: From 35,000.00 per year

Benefits:

Canteen Company pension Discounted or free food Employee discount Free parking On-site parking Sick pay Store discount
Work Location: In person

Application deadline: 12/01/2026