Job Description

Who we are
Welcome to Ascot where tradition meets innovation and excitement is the heartbeat of our business.
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We are a destination for over 500,000 guests each year where passion, elegance, and celebration converge, and it is our team of behind-the-scenes heroes that bring every intricate detail to life.
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As one of the world's leading racecourses, Ascot is renowned for its rich heritage spanning over 300 years. But we are not bound by the past; we're driven by the pursuit of excellence in everything we do.
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From hosting our flagship event, Royal Ascot, to pioneering sustainable practices, we are committed to building a global lifestyle brand, wrapped around the world-class horse racing we stage.
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At Ascot we believe in preserving the beauty of our surroundings and minimising our ecological footprint. From eco-friendly initiatives to community engagement programs, we strive to make a positive impact on both the environment and the lives of those around us.
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What we are looking for
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We are seeking a Ticketing and Retail Executive, working within a team that delivers all the ticketing, retail, fine dining and private box hospitality fulfilment and despatch for all Ascot Racedays and Royal Ascot, along with managing all inbound customer enquiries and Accessibility requests.
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With just under 200k tickets being sold across the Queen Anne Enclosure, Village Enclosure and Windsor Enclosure for Royal Ascot alone, coupled with The King George Weekend at the end of July and the Dubai Duty Free Shergar Cup in August which are two of our biggest racedays outside of Royal Ascot, the bulk of this role is to support with inbound customer enquiries, ticket and badge fulfilment and retail fulfilment.
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It is the duty of the Ticketing and Retail Executive to support the wider Ticketing and Retail team in the efficient and well-run delivery of service to all customers in order to fulfil the administrative and fulfilment requirements for this department.
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You will have the ability to work well in a fast-paced environment, under pressure and as part of a team.
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This is a full time role working primarily Monday to Friday from Monday 9th February 2026 to Friday 14th August 2026. Your attendance on Saturday racedays will also be required.
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Due to the nature of this role, please note that extended lengths of annual leave will not be approved in the months of May and June.
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What you'll be doing
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• Respond to customer enquiries via Zendesk in a timely manner whilst representing our company values.
• Assist with the dispatch of online Ascot Shop orders.
• Pack all printed tickets ready for dispatch, ensuring the full order and any additional upgrades or voucher exchanges have been completed accurately.
• Ensure all tickets are accompanied by the relevant enclosure/facility access badges.
• Using the Royal Mail OBA and Click and Drop solutions ensuring that all physical tickets and badges are dispatched in a timely manner.
• Occasional Reception support as and when required.
• Ensure all badges and collateral of value are kept recorded and locked away/secured at the end of every shift.
• Support the Ticketing and Retail team in the Ticket Offices and Shops on racedays as and when required.
• Support the Ticketing and Retail Team as required in the lead up to Royal Ascot.
• Such other duties as the Company may, at times, reasonably require.

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Skills and experience you can bring
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• Accuracy at all times.
• A good understanding of address formats and postcodes, both UK and overseas.
• An understanding of the events industry and the rhythms in which this functions.
• Advanced IT skills, e.g. Microsoft Outlook, Word and Excel.

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What you can expect from us

• A best-in-class welcome with a tailored induction and racecourse tour, as well as a wide range of training schemes to help with your learning and development
• Access to a range of wellbeing support for yourself and your family including a dedicated Employee Assistance Programme and Healthcare support app with 24/7 virtual GP access
• Opportunity to make an impact in our volunteer week with a day out of the office to support local community and charity partners
• End of year offices closed (extra 2 days annual leave added to your entitlement)
• Time Off in Lieu (toil) for working weekend race days
• Clothing and hat hire
• Complimentary race day entry for friends and family
• Exclusive discounts in local shops and cafes
• Exclusive discounts from selected partner brands and suppliers

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And let's not forget, invitations to our monthly social nights as well as annual parties and afternoon teas to celebrate our most special occasions throughout the year.
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What sets us apart from the rest
We take pride in our commitments to make a positive change for now and future generations to come, whether through our Diversity and Inclusion strategy and training programmes, our award-winning 'Racing To Zero' sustainability actions, or our forward-thinking employee benefits including flexible working and menopause policies, as well as health and EAP support access.
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We are also proud of our community outreach which includes a volunteering week for all employees to spend time supporting local charities.
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Our Diversity and Inclusion Vision
We are committed to ensuring guests from all backgrounds and communities feel welcome at the Racecourse and are working to ensure our internal teams are nurtured within a supportive and inclusive environment. Our mission is to eliminate discrimination and prejudice of any kind at our venue and throughout our business. By educating and implementing meaningful actions across all that we do, we can make certain that Ascot is a place for everyone to enjoy. As an equal opportunities employer, Ascot Racecourse is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join our company.
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How to apply
Applications will close on Monday 16th February 2026. We reserve the right to close this vacancy early should a suitable candidate be identified.
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For assistance with your application or should you require an alternative application format, please contact
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Closing Date
16/02/2026
Location
Ascot Racecourse Ltd (ARL)
Department
Marketing
Job Title
Ticketing and Retail Executive
City
Ascot
Country
United Kingdom

Skills Required