Job Description

TICKETING EXECUTIVE

SITE: Odyssey Trust


LOCATION: Queen's Quay, Belfast, BT3 9QQ


RESPONSIBLE TO: Events & Business Development Manager


TERMS: 37.5 hours per week


DATE: May 2025

OVERALL PURPOSE OF THE JOB

The post holder will provide support to the Site Wide Ticketing Managers in the delivery of all aspects of ticketing operations across the site, including the use of technology to drive ticket sales, assist customers with accessible needs and streamline ticketing processes.

SELECTION CRITERIA

Essential Criteria

A minimum of 1 years' experience within the last 5 years in the use of Ticketing Platforms. Working knowledge of Microsoft Office Suite (Word, Excel, Outlook) Excellent Communication skills Good organizational skills, with a high level of attention to detail. Experience of customer service/customer Care Ability to use self-initiative as well as work within a Team Proven ability to work in a fast-paced and pressurised environment Work flexible hours including evenings and weekends.

Desirable Criteria

Knowledge of Ticketmaster systems (Archtics/PCI) 2 years' experience years in a similar role providing ticketing solutions

Salary

- 25,500 per annum

Benefits

The Odyssey Group has a range of benefits which it offers to full and part time staff[1].
Free car parking. 33% Discount in the W5 cafe, including coffee and 10% discount in the W5 shop. Complimentary tickets to Belfast Giants and friends and family access to W5. Holidays commence at 31 days per year rising to 34 [prorata for part time staff.] Company paid social events. Contributory pension scheme, life assurance and paid sickness benefit. A comprehensive health cash plan plus Winter Flu Vaccination Scheme. Salary Sacrifice including pensions, holiday and cycle to work schemes. Training opportunities


[1] [Some T&Cs and qualifying periods may apply]