Job Description

CUSTOMER & TICKETING SERVICES ASSISTANT

Starting Salary 27752 increasing to 28,054 a year

Full-time

Permanent

Did you know that 78% of our current employees have had internal promotion since they started? Did you know that we are a diverse employer, employing over 22 different nationalities?

As Customer &Ticketing Service Assistant, you will be the face of Edinburgh's popular tram network while providing ticketing information to residents and visitors of our vibrant city. You will also get to support some unique events such as Scottish Rugby, Edinburgh Festival Fringe, and the Royal Highland Show.


Delivering 'Excellence for Edinburgh' is our mantra. Our values are to be Trusted, Innovative, Passionate and Smart. We believe that if we are true to our values our company can look forward to even greater success and, as importantly, each of us will feel ever more proud, satisfied and happy in our work.


Your duties will include:


Checking tickets onboard the tram and around our network. Responding to any customer queries by identifying their needs and providing additional assistance when required. Providing customer service, revenue protection and crowd control at major events in the city. Understanding products and services and ensuring our customers are offered the best ticket deals available. Assisting tram drivers in delivering emergency response procedures which involves communicating with our Operation Control Room.

At Edinburgh Trams, safety is always the first thought in everything we do. As keeping our colleagues and customers safe is our number one priority, we have robust procedures in place which are vital for every member of the team to follow. You will be provided full training on how to apply the highest standards of safety in your role.


Experience in Customer Service is highly desirable. However, we want to hear from candidates whose enthusiasm, sense of humour, and willingness to help are exceptional. You do have to be over 18 to apply.


Customer & Ticketing Service Assistants have 33 days annual leave and work 40 hourss on a rota of 5 days over 7 days.

How to Apply

Interested candidates can submit their application on our Careers website by

midnight on 28th November 2025.

We are fortunate that some of our roles attract a high level of interest, therefore, we may have to close vacancies earlier than advertised. Early application submissions are highly recommended. This also means that we are unable to provide feedback to unsuccessful candidates at initial screening stage due to receiving high levels of applications.

Selection process

If your application passes the initial screening, you will be invited to attend an interview. A can be provided upon request. The start date will be confirmed through the selection process.


Successful candidates will be subject to pre-employment screening.