Job Description

Description

To ensure that all supporters have the best ticketing experience possible, throughout the season and on matchdays.

Being proactive and going the extra mile to ensure that all customer service queries by supporters are dealt with maximum efficiency and quality.

Located with the AFC Bournemouth ticketing team at Vitality Stadium, delivering a high level of customer service over the phone, in person and through written communication.

Key Responsibilities

Available to work weekends, both Saturdays and Sundays Processing ticket sales, memberships, ballots and away travel through the ticketing platform Processing ticketing applications, in a polite, courteous and professional manner Ensure that inbound emails and phone calls to the ticket office are answered promptly and in a professional manner Complete call campaigns to assigned base of supporter accounts Receive, count, track, record and secure all payment methods on behalf of the club Ensure customer credit/debit card details are secure and PCI compliant Provide information and a high level of customer service assistance to all supporters Support the ticketing management team Provide general administration and postage fulfilment as required by the ticket office staff Adhere to a strict code of confidentiality in respect of any information relating to AFC Bournemouth On a matchday, working sales or collections windows to provide an efficient and professional service to all matchday guests Be presentable at all times when working and demonstrate you can represent the face of the club in the manner expected. As a member of staff to ensure in all matters, you follow and actively promote the club's mental health policies and practices to ensure an open, non-judgmental and inclusive environment for everyone engaged with the club As a member of staff to ensure that you to adhere to the club's safeguarding policies and procedures and are committed to our safeguarding values, creating a safe and positive environment for all those who interact with the club. Obligation to adhere to the club's health and safety policy and procedures. As a member of staff to ensure in all matters you follow and actively promote the club's equality policies and practices to ensure a welcoming, safe and inclusive environment for everyone engaged with the club.
The duties and responsibilities described are not a comprehensive list and additional tasks may be assigned to the employee from time to time; or the scope of the job may change as necessitated by business demands.

Skills, Knowledge and Expertise

Exceptional customer service Excellent organisation and time management. Evidence of good verbal and written communication skills. Ability to work effectively under own initiative and to anticipate and prioritise different workloads. Ability to communicate concisely, assertively and effectively with external and internal stakeholders, at all levels of the organisation. Excellent IT skills Previous experience in a similar role would be preferred.

About AFC Bournemouth

Having established the start of an exciting new chapter in our long and storied history since a takeover in 2022 by chairman Bill Foley, AFC Bournemouth has seen significant investment committed towards sustaining Premier League status.

The construction of a state-of-the-art training facility alongside the arrival of promising young talent from top clubs around Europe have provided the club with a fantastic platform from which to build its on-field expectations.

We have placed an importance on maintaining the same focus on family and community that we have proudly displayed over the years, and delivering that engagement with our loyal supporters is a passionate and integrated backroom staff, working closely together to provide a positive and lasting experience for all.