Job Description

About BCS:

As an Employee-Owned business, the BCS work ethic is caring, focused, fun and it really is our people who make us. It means all staff are empowered and encouraged to share, learn every day, and to grow. We are continuously striving to Shape the future of the business by creating unprecedented value and opportunity for our team- Changing the way we work with ongoing support, development, and inspiration.

The BCS family is growing. And we're always looking for talented people, who are high-spirited, with great attention to detail, excellent communication skills and a passion for creating and delivering an incredible customer experience...If this sounds like you then the new role of Technical Services Administrator could be for you!

:

We are looking to employ a new Remote Support Engineer to our growing support team. The ideal candidate will have 1+ years' experience working in an IT environment which may include (but not limited to) troubleshooting software and hardware incidents. Operating from our offices based in Ramsgate, the success candidate will be working as a team in a fast-paced environment to troubleshoot, solve and document IT related problems and changes as per the requests from our clientsend users.

The Role:

Troubleshoot desktop and server problems reported by customers andor monitoring systems.

o DesktopLaptopServer support.

o Active Directory and Group Policy

o Microsoft Azure

o Windows Server and Windows 10 & 11

o Office365.

o Networking (LANWANWLANVLAN).

o Firewalls, Access Points, and network switches.

o Various customer related software (Sage, QuickBooks, etc.).

Provide solutions to incident and problems (and escalating internally to senior engineers when needed).

Contribute to internal policies, procedures, and processes.

Prioritising and managing several open support requests at once.

Keeping accurate records and documentation up to date when required.

Detailing notes and customers in a clear and concise manner.

KnowledgeSkills Required:

Familiar of SLAs.

Great customer service skills.

Passion and understanding of IT and the technology landscape.

Fast learner with an ability to work on their own as well as part of a team.

Good communication and people skills.

Good time management.

Ability to solve problems.

Proven ability to work under pressure.

Job Type: Full-time

Pay: From 25,000.00 per year

Benefits:

Company events Cycle to work scheme On-site gym Profit sharing Sick pay
Education:

GCSE or equivalent (preferred)
Experience:

IT support: 1 year (preferred)
Work Location: Hybrid remote in Ramsgate