Job Description

Global Operations



TikTok Shop - Seller Experience - Program Manager , London



Location

:



London



Employment Type

:



Regular



Job Code

:



A47319A



Responsibilities



The Seller Experience Team is dedicated to enhancing the experience throughout the entire seller journey on TikTok Shop, from onboarding sellers, listing products to addressing violations and appeals, as well as optimizing logistics and providing comprehensive seller, and AM & seller education. Our primary objective is to ensure a seamless and efficient process that empowers our sellers to succeed on the platform.



Our team plays a critical role in bridging the gap between sellers, BizOps, and XFN teams. We focus on capturing the seller's voice and BizOps requests to identify the root causes of key blockers in the seller journey. By developing systematic solutions, we aim to create lasting improvements that benefit our entire seller community.



As a member of our team, you will have the opportunity to work on high priority projects, making a tangible impact on our platform's success. You will collaborate closely with Operations, GNE, Product, and various XFN teams, contributing to strategic solution development and impactful implementation.

Responsabilities:

Seller Education:

Develop and Scale Educational Programs:

Design, implement, and scale seller education programs and resources (e.g., video tutorials, playbooks, live Q&A sessions) to address common seller pain points, improve seller competency, and reduce violation rates.

Strategic Solution Development:

Prioritize key issues and create and deliver systematic, actionable solutions to improve seller experience. Collaborate closely with XFN teams as sparring partners to ensure cohesive and effective implementation (e.g., for onboarding, listing, violation and appeal).

Project Management:

Drive and manage the progress of key projects in collaboration with GNE, Product and other XFN teams, ensuring successful implementation.

Seller Experience Research:

Design, implement, and continually refine methodologies to conduct seller experience research to identify and address key blockers and pain points in the seller experience.

Data Analysis & Metrics Tracking:

Monitor, analyze, and interpret key metrics related to seller experience. Use data-driven insights to recommend and implement actionable improvements.

Review & Communication:

Facilitate preparation of key review meetings and communication to project sponsors to ensure transparency and support decision making.



Qualifications



Minimum Qualifications

Excellent public speaking and presentation skills, with the ability to represent and influence sellers and sellers in various settings, from large workshops to executive meetings. A strong business development mindset, with the ability to identify growth opportunities within the seller journey and champion initiatives that drive seller success and platform adoption. Strong strategic thinking to prioritize key issues and to break down the issues for solutions. Strong analytical skills with the ability to translate data into actionable insights. Experience in project management, preferably in a cross-functional setting. Excellent communication skills for effective collaboration with diverse teams.

Preferred Qualifications

Experience working on Seller experience / Governance experience related topics. Ability to thrive in a fast-paced, dynamic work environment.

Job Information



About TikTok



TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.



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Why Join Us



Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect - and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.



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We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.



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Diversity & Inclusion



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TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.