Job Description

Job Summary

We are seeking a dedicated and skilled Operator to join our team. The successful candidate will be responsible for managing operations effectively while ensuring high levels of customer satisfaction. This role requires excellent communication skills, the ability to upsell products. The Operator will play a crucial role in maintaining operational efficiency and delivering exceptional service.

Responsibilities

Operate and manage daily tasks efficiently to ensure smooth operations. Communicate effectively with customers to understand their needs and provide appropriate solutions. Upsell products and services by identifying opportunities during customer interactions. Maintain a professional phone etiquette while handling incoming calls and inquiries. Utilise basic maths skills to assist customers with transactions and calculations. Manage time effectively to meet deadlines and maintain productivity levels. Collaborate with team members to enhance service delivery and operational processes.

Requirements

Strong communication skills with the ability to engage customers positively. Previous experience in a customer-facing role is preferred, particularly in sales or upselling environments. Excellent time management skills to prioritise tasks effectively in a fast-paced setting. Basic maths skills for handling transactions accurately. A proactive attitude towards learning new processes and adapting to changes within the operation.
We welcome applications from individuals who are eager to contribute positively to our team while enhancing their professional skills in a dynamic environment.

Job Type: Full-time

Pay: 12.21-13.00 per hour

Benefits:

Employee discount
Work Location: In person