Job Description

Till Team Leader - Part Time (3-4 Days per Week)

As the Till Team Leader, your role is vital in ensuring the smooth and efficient operation of our tills. You will be responsible for managing the till team, overseeing daily transactions, and upholding the highest standards of customer service. Your excellent communication skills, strong leadership abilities, and attention to detail will contribute to the overall success of the garden centre.

Key Responsibilities:

Supervise and motivate the till department team to achieve accurate and efficient service by providing clear instructions and support. Regularly check duty points to ensure team members are present and performing their tasks to the best of their ability, offering the highest levels of customer service. Direct customer flow to avoid queue crowding and provide assistance to customers regarding products, services, prices, and promotions. Address customer complaints and disputes diplomatically, finding creative solutions that align with company policies. Maintain a clean and hygienic work environment to enhance the garden centre's image and customer experience. Implement company security procedures to prevent theft, lifting, and robbery, ensuring a safe working environment. Count cash and vouchers to reconcile with the day's takings at closing time. Hold team 'catch up meetings' each morning when the Till Supervisor is absent. Train new till operators, providing clear guidance and directions for effective job performance. Assist with till team member recruitment, inductions, performance reviews, and other staff matters as needed. Foster a culture of punctuality and reliable attendance among the cashier team.

Additional Responsibilities:

Collaborate with the Garden Centre Senior Management Team and the Till Supervisor to ensure efficient garden centre operations. Embrace flexibility by undertaking tasks according to the evolving needs of the company.

Qualifications and Skills:

Strong communication skills, both verbal and written, to effectively manage the till department team and communicate with customers. Proven leadership experience, preferably in a retail or customer service environment is preferrable. Good mathematical skills to handle simple calculations. Ability to make quick decisions while considering customer satisfaction and company goals. Detail-oriented approach to monitor cash transactions and uphold accuracy. Customer-centric mindset, focusing on delivering exceptional service and resolving issues. Ability to work in a fast-paced environment, remaining proactive and attentive to changing needs. Knowledge of security procedures and measures to prevent theft and maintain a secure workplace.

Rewards and Benefits:

Simply Health cash health plan. Competitive hourly wage. Holiday entitlement. Staff discounts. Part uniform provided. Ongoing training as required. Workplace pension. Opportunity to contribute to a dynamic and customer-focused team. A supportive working environment that values your contribution. Additional long service benefits.

Working Hours:

8:30 am - 5:30 pm (or until duties are completed), 3/4 days per week, including occasional evening events. Sunday working hours are 9.30am - 5pm. Seasonal Hours (January, February, July & August): 8.30am - 5pm*
Weekend work required on a rota basis.

Note:

This job description outlines primary duties and responsibilities. You will also be expected to adapt and perform other tasks as necessary to meet the company's requirements and standards. Your commitment to the role will contribute to the success of the Old Railway Line Garden Centre and its ongoing development.

Working at the Old Railway Line Garden Centre

About Us:

The Old Railway Line Garden Centre is a family-run, independent haven that blends a Garden Centre, Farm Shop, and Restaurant. Our offerings encompass the finest gardening, home, and outdoor living products alongside delectable locally produced food and beverages. Nestled at the base of the Black Mountains, with picturesque views of the Brecon Beacons and the Radnorshire Hills, we're located in the heart of the scenic Wye Valley.

Our Mission & Values:

A family run destination for all. We are passionate about plants, people and the planet. Growing ideas through an inspiring, personal and enjoyable retail experience.

FAMILY

The Old Railway Line family is a passionate team, all working towards the same mission and values. A family run, independent business creating a retail space to promote well-being. Supporting our team to succeed & achieve their goals. We see our customers as our extended family, who play an integral part in our growth & success.

COMMUNITY

To be an integral part of our local community. Supporting local groups & schools with projects. Raising money for local & national charities. We promote mutual support with other local businesses.

SUSTAINABILITY

We are passionate and proactive in reducing our impact on the environment. We love to promote the benefits of gardening on the planet. We consider environmental factors when choosing suppliers, products and planning future projects.

PASSIONATE

We are passionate about plants, gardening & excellent customer service. We enjoy creating a 'wow' experience that inspires our customers. We love horticulture & collaborate with other Garden Centres and industry groups to enhance our customer experience.

KNOWLEDGEABLE

We love to share information about plants, gardening and all products we stock. We invest in training our team to be experts. We encourage team members to pass on knowledge and experience to others. We are known for our helpful, experienced team who are always happy to offer help and advice.
If you're seeking a fulfilling career in an environment that mirrors our mission and values, the Old Railway Line Garden Centre invites you to join our family. Experience the rewarding journey of contributing to our vision while being surrounded by a team that's equally passionate about plants, people, and the planet.

Job Types: Part-time, Permanent

Pay: From 12.80 per hour

Expected hours: No less than 22.5 per week

Benefits:

Company events Company pension Employee discount
Schedule:

Day shift Weekend availability
Work Location: In person