Job Description

Our Total Loss Department is looking for conscientious and empathetic individuals to provide support to our customers at a time when they need us the most. We are looking for people with who thrive on engaging with customers to ensure we achieve the right outcome for both customer and company.



You will be responsible for assisting our policyholders with insurance claims providing the very highest standards of customer service, ensuring that each incident is handled with appropriate time scales and professional manner.

Role:

Total Loss Claims Handler

Location:

Liverpool

Working hours:

37.5 hours a week. Monday to Friday 8:00am to 6:00pm, plus 1 in 5 Saturdays

Salary:

25,877 plus a performance related bonus of up to 1,500 annually (paid quarterly and subject to passing probation)

What you will be doing:

Proactively manage a portfolio of policyholder total loss claims through to settlement. Complete thorough indemnity investigations out on all cases Work closely with the in-house engineers to guarantee a fair settlement with the policyholder Ensure that all validated claims are processed within the agreed SLA's Provide excellent customer service level expectations, taking ownership of all inbound communication Show attention to detail in the handling of insurance claims and provide chronological notes for the customer Provide effective communication to Policyholder of all claim decisions and progression of insurance claims Maintain effective diary management to reduce settlement time Expertly assess policy indemnity

What we're looking for:

Attention to detail Strong customer service skills Motivated self-starter Confident and persuasive communicator PC literate with excellent administration and processing skills Relevant experience in the insurance sector

Grow with Acorn



At Acorn Insurance, we're proud of our Liverpool roots -- and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone 750 million in total value of insurance policies written in 2024.



We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share:



o We run through walls for our customers and each other o We challenge the status quo o We succeed when we help those around us succeed o We decide quickly when the smart thing to do is use our judgement

Benefits:

o 35 days' holiday (including bank holidays) with additional buy/sell options o 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! o Flexible benefits, including early access to salary via our internal platform o Hybrid working options to support work-life balance and individual needs o Recognition awards, social events & more

Our Commitment to our colleagues:

These aren't just words -- they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth:



o Mindful Employer - championing mental health and well-being Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities o Menopause Friendly accredited - supporting every stage of life o? Armed Forces Covenant signatory - honouring those who serve o Great Places to Work 2024/25 - fostering an engaging and positive workplace culture o Best Place to Work for Development - proud to be investing in people's future o?o Best Place to Work for Women - breaking down barriers to women's career progression

If you're looking for a company with a strong culture, real career progression, and a people-first approach -- all rooted in the heart of Liverpool -- Grow with Acorn.



A Few Things to Know Before You Apply



We're really excited that you're considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind:



Checks & Clearances

All roles at Acorn are subject to DBS and financial checks. Any offer we make will be conditional until these are completed to a satisfactory standard.



Visa Requirements

Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship.



We're Here to Support You

We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process--or once you're part of the team--just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work.