Job Description

Job details

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Job reference
REQ05003
Date posted
13/01/2026
Application closing date
01/02/2026
Location
The Quays
Salary
27,694.00 - 31,022.00 per annum
Package
Generous holiday entitlement, Employee Assistance Programme, Local Government Pension Scheme with 22.4% employer contributions, discounted gym membership with Celtic Leisure and excellent development opportunities."
Contractual hours
37
Basis
Full time
Job category/type
Administration and Business Support

Town Centre Support Officer

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Job description
We are currently seeking a motivated, dedicated, and flexible individual to join our team as a Town Centre Support Officer.



This role involes being a proactive, organised and an enthusiastic individual to join our Regeneration & Economic Development team as a Town Centre Support Officer.



Our town centres play a vital role in supporting Neath Port Talbot local communities, businesses and visitors. Our team works collaboratively with a wide range of partners to deliver regeneration initiatives, events and projects that strengthen town centre vitality, increase footfall and improve public perception.



As a Town Centre Support Officer, you will contribute directly to the revitalisation of our town centres by supporting businesses, coordinating partnerships, delivering events and assisting with marketing and promotional activity. You will work closely with the Town Centres Manager, internal departments, Business Improvement Districts (BIDs), stakeholders and local businesses to help create vibrant, welcoming town centres.



This permanent position although mainly based at The Quays. There is a requirement to work within the local Town Centres (Neath, Port Talbot, Pontardawe and Glynneath)



Your daily routine will include:


Undertaking regular town centre site visits and engaging with local businesses and internal officers Working directly with town centre businesses, stakeholders and partner organisations to provide advice and support Monitoring town centre performance and maintaining accurate records of visits, enquiries and activity Coordinating and supporting Town Centre Partnership and stakeholder group meetings Supporting the planning and delivery of town centre events and initiatives Assisting with marketing, social media and digital content to promote town centres

(Owing to the nature of the role, some evening, weekend and bank holiday working will occasionally be required.)



Do you have:


Experience in

marketing, communications, events management or retail/commercial environments

Experience of

working collaboratively with partners and stakeholders

Strong

written, verbal and interpersonal communication skills

The ability to work independently, manage multiple tasks and meet deadlines Good IT skills and confidence in producing reports and digital content

You will ideally have a degree in Business Management or a related field,



or substantial relevant experience that demonstrates your ability to meet the requirements of the role.



We would welcome applications from those with experience in roles such as:


Town centre or regeneration officer Events or marketing officer Business support or economic development roles Customer-facing or partnership-based roles within public or private sector environments

We believe in rewarding and recognising our colleagues efforts and achievements. We also believe that there is life at work and life outside of work. We want everyone to be healthy and happy and have the financial resources and support they need.



Choose to work for us and you will be rewarded with a range of attractive benefits and support to help you live your best life.


Hybrid working (in some roles) and flexible working schemes to improve your work life balance Benefit from a competitive employee package with a remarkable 22.4% employer pension contribution Enjoy a holiday entitlement of 25 days, increasing to 32 days after 5 years service (not forgetting the additional 8 bank holidays too) Access discounted gym membership with Celtic Leisure Utilise the cycle to work scheme with up to 40% off bikes and cycling equipment Purchase a new car through Tusker salary sacrifice scheme Enjoy exclusive discounts at local and national retailers with the Smart Spend app through our staff wellbeing group.

If you would like to start a rewarding career with a company that values and invests in its employees and you have the necessary experience and qualifications, this could be your dream job and we would love to hear from you.



For an informal discussion, please contact Laura Webley on



Phone: 07971 719744 or Email: L.Webley@npt.gov.uk



You can apply online via the NPT Council jobs page www.npt.gov.uk/jobs



Neath Port Talbot Council is totally committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment. Our schools/employees are equally committed to ensuring the safety and protection of all children and young people/vulnerable adults and will take action to safeguard their wellbeing.



The recruitment process for this post will be underpinned by rigorous safer recruitment assessment to ensure that children and young people are protected.

Welsh Language Requirements:

Welsh Language skills are not required when appointed to the post.



Applications may be submitted in Welsh, applications submitted in Welsh will not be treated less favourably than an application submitted in English.



We offer a guaranteed interview scheme for candidates who have a disability and armed forces veterans.



In support of employees of Tata Steel who are at risk of redundancy, or have been made redundant in 2024, Neath Port Talbot Council is offering a guaranteed interview for jobs across the Council. Applicants must meet the essential criteria for the post to qualify for this. If you are or going to be affected by the job losses at Tata Steel then we would welcome an application from you. Just make it known on your application form that you are currently at risk of redundancy or you have been made redundant.



At Team NPT, we all work together to serve the people, communities and businesses of Neath Port Talbot.



We are committed to providing training opportunities and the professional development of all our employees.



We look forward to welcoming you to Team NPT.