Job Description

Role:

DP Trace Investigator

Salary:

26,208.00 (Pro rata)

Location:

Leeds

Hours:

16-40 Per Week

We are looking for a DP Trace Investigatorto join our innovative Debt Purchase Team in Leeds

First Locate are one of the UK's largest outsource resources for debt resolution and payment processing. We have been a leading Debt Management business for over two decades. Our First Locate Family is made up of approx. 300 people from North and West Yorkshire who provide excellent customer service to all our clients and extended customers. Our Mission is simple: 'Helping our clients efficiently manage their customers by providing high quality investigative and debt recovery specialists who deliver innovative and market-leading services'.

Our Core Values are the 'Guiding light' that steers all our people's attitude and behaviour towards others. Ensuring we deliver our mission whilst treating all our people and customers with dignity and respect.

As Trace Investigator

your primary responsibility will be to utilise a variety of investigative tools and search methods to identify the liable party for a specified time period. You will gather comprehensive evidence to support your findings, ensuring all information is thoroughly documented on the account through detailed notes, attachments, and other relevant records. Once sufficient evidence has been collected to update the account with the correct name, your next step will be to locate a current forwarding address and any pertinent contact details for the individual or commercial entity involved. This role requires attention to detail, persistence, and strong research skills to accurately trace both personal and business accounts.

Now let's talk about your role:

As our Trace Investigator you will be responsible for the following:

Find and update account information on our CRM system

Use various methods of communication to gather information, this could be email or outbound calls

Undertake follow up or corrective action on the account if further information comes to light

You need to be able to manage your own workloads and be proactive

Self-managing and can work on own initiative

A keen desire to investigate and find information to ensure we have up to date and accurate customer information

A willingness to be flexible and will work on any additional work or processes that is required by the Senior Management Team

What we need from you?

As a key member of our DP Trace Team, you will be able demonstrate the following skills:

Excellent written and communications skills that are clear and professional

Strong decision making

Good at problem solving

Attention to detail is essential

Excellent computer literacy skills using CRM systems, emails, databases and Microsoft office

Interpersonal and Team Skills, we expect all our agents to collaborate effectively with their peers across the Debt Purchase Dept.

Adaptability and Flexible, we need all of our agents to be really flexible when priorities shift, and unexpected issues arise.

Debt Collections - ideally some knowledge or understanding of Debt Collections or Credit Services industry

Good understanding of Utilities industry would be advantageous

Why choose First Locate?

We are a Real Living Wage employer and a

Gold accredited Investor in People. We believe that our people can be the difference. So, at First Locate we have a range of benefits which include:

- A discretionary annual bonus for a job well done.

- A fantastic culture with little perks along the way including flexible working, family leave. Recognition awards, such as 'Value Victor' and 'Go the extra Mile' and many team based incentives.

- Simply Health Rewards Package - Cash back on Optical, Dental, Physiotherapy, Prescription charges and much more

- My Wellbeing Service which included 24/7 support and advice line. 24/7 GP access. Counselling Service, discounted Gym Membership and much more.

- Trained mental health first aiders on all sites.

- Loyalty reward for Length of service including increased holiday entitlement.

- Have your birthday off- on us!

- Onsite Parking-

(Subject to waiting list)

What Happens Next?

We'll be in touch if you're application is successful so keep an eye on your emails! We'll share your CV with the hiring manager to review. If we feel we may be a good match, then we'll arrange a short call to learn more about you and answer any questions you have. We will then invite to interview. Our interview process is tailored to each role and can be in person or held remotely. Full details will be confirmed if you're application is progressed to the next stage.

We are inclusive.

We're an equal opportunities employer with a diverse, inclusive, merit-based, and equitable workplace. We recognise that diversity drives our creativity, resilience, and success and makes our business stronger. Please do let us know if you need any adjustments during our recruitment process.

Due to the nature of our business, all offers of employment are subject to satisfactory background and vetting checks, including employment references, DBS (basic), credit file search

Job Types: Full-time, Part-time, Permanent

Pay: 26,208.00 per year

Benefits:

Company pension On-site parking Referral programme
Work Location: In person