Job Description

TRADE COUNTER ASSISTANT

EDINBURGH

Are you ready to be part of a forward-thinking company that prioritises its people and their professional growth?

At Dean & Wood, we are one of the UK's leading refrigeration and air conditioning wholesalers, with 17 branches nationwide. We're on the lookout for a dynamic Trade Counter Assistant to join our friendly team at our Edinburgh branch.

As the Trade Counter Assistant, you will be expected to deliver a high level of customer service in operational and sales activities, ensuring customers receive a fast and efficient response to sales enquiries, building customer loyalty and enhancing the company's reputation for service

What does the role involve?

Provide a friendly and helpful response to customer enquiries to their total satisfaction in order to contribute to the management team's goal of improving service levels to be the best in the industry; Accurate and regular order entry to help achieve minimum time delay between receipt of order and dispatch of goods, therefore maximising sales / stock turnover; Resolve customer queries / complaints to the satisfaction of all parties; Identify and investigate with internal / external customers potential problems to ensure the smooth flow of order and customer satisfaction; Goods inwards, picking, packing, loading and off-loading vehicles; Occasional multi-drop driving; Participate in the annual stock take.

What we're looking for:

Previous relevant experience would be an advantage. Ability to operate a forklift truck is desirable, but not essential; training will be given. Familiarity with computerised despatch systems would be an advantage. Effective communication skills are essential. Computer literacy. Due to the nature of the role, a full UK driving licence is required.

Why join Dean & Wood?

We invest in our people and provide a welcoming and supportive environment. You'll receive comprehensive training on our products and services to help you succeed in your role.

The Details:

Hours: 42.5 hours per week (Monday to Friday, 7.30am to 5:00pm) Location: Edinburgh branch Salary: 27,636 Holidays: 25 days plus all bank holidays, increasing by 1 day annually (up to 30 days). Benefits:
o Company pension

o Life assurance

o Employee Assistance Programme

o Bike to Work Scheme

Equal Opportunity Employer: We welcome applications from all qualified individuals.

How to Apply:

Send us your CV, along with a short cover letter detailing how your experience and skills make you the perfect fit for this role.

We look forward to hearing from you!

Job Types: Full-time, Permanent

Pay: 27,636.00 per year

Benefits:

Company pension Cycle to work scheme Free parking Health & wellbeing programme Life insurance On-site parking
Licence/Certification:

Driving Licence (required)
Work Location: In person