Job Description

We are looking for a Trade Counter Assistant to join our small, friendly and efficient retail team. The role is predominantly shop based but there will be times when you will help around the yard and in the stores.

This role is more than serving customers in the shop. You will be involved in our timber manufactured goods, timber buildings and quoting.

If you have experience in Trade Sales or timber goods, have a passion for good customer service and a team player, this may be the role for you.

It is worth noting that many of the goods we sell have some weight to them. You will be expected to move these while restocking, picking and serving customers.

The role

The trade counter assistant is responsible for delivering excellent customer service, exceeding customer's needs and expectations. Provide advice and recommendations for products and services. Maximise sales using a proactive approach. Process customer orders efficiently and accurately. Working as part of a team and contributing to the overall success of the retail side of the business.

Responsibilities and Activities

1. Assist in the day to day retail operations.

Assisting customers in person, by telephone, fax or email.

Processing customer details and orders.

Advise customers on products and services.

Raise quotations. Fencing, timber, manufactured goods (gates, Sheds.

Respond to enquiries or relay the enquiry to the appropriate person.

Picking of customer's orders.

Ensuring the shop/company standards and product displays are maintained to the highest standard possible.

Replenish stock, rotate and clean stock on shelves.

Inform appropriate person if stock is low.

.Prepare ancillaries for timber frame.

Schedule deliveries.

2. Maximise Sales.

Provide quotes.

Clean and update displays and notice boards.

Inform customers of special offers.

Utilise up selling techniques.

3. Support staff.

Liaise and guide company delivery drivers.

Provide correct information to retail yard employees.

Provide correct, legible information to manufacturing employees in the workshop.

Liaise with drivers making deliveries to the company.

Liaise with design and timber frame employees.

4. Perform other related duties as required.

Skills and Abilities

1. Knowledge

Experience in a customer facing role.

Experience of EPOS systems.

Experience of product promotion.

2. Skills

Analytical and problem solving skills.

Decision making skills.

Effective verbal and listening communication skills.

Numerical skills.

Time management skills.

Prioritising skills.

Be able to work under pressure.

The ability to be able to identify customer needs and requirements.

Confidence to deal with a variety of customer situations and queries.

Excellent organisational skills.

3. Person Attributes

Honest and trustworthy.

Punctual.

Respectful.

Cultural awareness and sensitivity.

Be flexible.

Demonstrate sound work ethics.

Can do attitude.

Natural, confident communicator.

Team player.

Long hours are spent standing within the retail shop environment. Lifting of supplies and materials will be required. Occasional work in the yard area.

Job Type: Full-time

Pay: 28,800.00-29,500.00 per year

Ability to commute/relocate:

Wisbech PE14 7DU: reliably commute or plan to relocate before starting work (preferred)
Experience:

Retail sales: 1 year (preferred) customer service: 1 year (preferred) Working in timber sales: 1 year (preferred)
Work Location: In person