Job Description

Trade Counter Manager - Glazing Products | Full-Time Opportunity

An established glazing and window solutions business near Loudwater is seeking an experienced and commercially-minded

Trade Counter Manager

to take the lead in running its trade counter operation. This is a key position for someone with strong customer service and organisational skills who can confidently manage both walk-in and trade customer enquiries from first contact through to order fulfilment.

This is a hands-on, autonomous role with real responsibility and scope for progression as the business grows.

Key Responsibilities:

Manage day-to-day operations of the trade counter, serving retail and trade customers in person, by phone, and via email Provide expert advice and guidance on glazing product options to meet customer requirements Handle all aspects of the order process, including quoting, supplier ordering, scheduling installations, and keeping customers informed Build and maintain strong customer relationships to encourage repeat business Quickly and effectively resolve any customer queries or issues Raise invoices and support payment collection Manage stock levels and deliveries, including chasing, checking, and logging deliveries Maintain a clean, organised, and professional trade counter environment Carry out administrative tasks, maintain accurate records, and use standard office software including Excel, Word, and Outlook

Requirements:

Minimum 2 years' experience working on or managing a trade counter Experience in glazing or construction-related products is a strong advantage Excellent communication and interpersonal skills High level of organisation and ability to manage multiple tasks effectively Proactive and problem-solving mindset Confident using Microsoft Office software (Excel, Word, Outlook) Fluent in English with solid maths skills Must live within commutable distance of the High Wycombe area Right to work in the UK

Benefits:

Competitive salary: 25,000 - 35,000 per year, depending on experience Performance-related bonus scheme 24 days holiday plus bank holidays Monday to Friday schedule - no weekend work Opportunities for professional growth and advancement

Job Type:

Full-time, Permanent

Schedule:

Monday to Friday only

Experience:

Trade Counter: 2 years (required)

Job Types: Full-time, Permanent

Pay: 25,000.00-35,000.00 per year

Schedule:

Day shift Monday to Friday
Experience:

Trade counter: 1 year (required)
Work Location: In person