Job Description

Job Overview

GGM Group Ltd, a leading supplier of tractors, grounds maintenance and garden machinery across the North of England, are recruiting a Trade Counter & Internal Parts Advisor to work in our recently refurbished parts department/showroom as part of an exciting redevelopment of our depot in Haydock.

We are looking for a highly reliable, resourceful, and driven individual with a strong sense of responsibility and professional integrity to join our successful team, supporting the end customer, internal workshop, and the development of our expanding online and in-store parts shop. The successful candidate will take pride in delivering a cutting-edge level of service, consistently showing dependability and commitment to excellence, working at pace while maintaining attention to detail and professionalism.

The successful applicant's duties and responsibilities will include but not be limited to:

Provide high-quality customer service at the trade counter and over the phone/email

Identify and supply parts to customers using electronic parts systems and supplier catalogues

Assist our internal workshop and service teams with accurate and timely supply of parts

Process and dispatch online sales orders for parts, accessories and garden machinery

Support the growth and improvement of our online parts shop: parts-shop.ggmgroup.com

Receive goods, inspect for accuracy, and allocate stock to correct binning locations

Pick and dispatch parts using courier systems, including FedEx

Maintain showroom presentation, ensuring a high standard of stocking, cleanliness, and visual display

Monitor and contribute to ongoing stock control and parts sourcing activities

Embrace new challenges and help drive continual improvement across the department

We are looking for:

A passion for customer service with a positive, professional attitude

Demonstrates consistent reliability and accountability when working independently and within a team

Strong problem-solving skills with a proactive attitude and the resilience to respond to challenges with urgency and professionalism

Good communication and IT skills, with the ability to navigate MS Office and online systems

Previous experience in a customer service, sales, or parts-based environment

Experience in the groundscare, plant or agricultural machinery industry (desirable)

Forklift truck experience (desirable)

- Monday to Friday 42.5 hours

- 25 days holiday per year plus bank holidays

Job Type: Full-time

Pay: 28,730.00-33,150.00 per year

Benefits:

Company pension Life insurance Sick pay
Experience:

Customer service: 2 years (required) Parts Based Environment: 2 years (required)
Work authorisation:

United Kingdom (required)
Work Location: In person