Job Description

Location:

Worcestershire

Basis:

Full Time

Work Pattern:

Monday to Friday, 37 hours per week, 8am - 6pm with rota and out of hours

Type:

Permanent

We are brave, we are ambitious, we are honest, and we are Citizen!

Citizen housing's social purpose is to provide homes that are a foundation for life. As a trade engineer within the reactive repairs department one of the key roles for these opportunities is to engage in high levels of customer service as well as offering your trade experience and knowledge to our wide range of diverse customers.


If you feel that you can offer this type of customer focussed service, then we would love to hear from you.

In housing you can make a real difference, the role of Trade Engineer Carpenter (Multi-skilled) will involve:

Providing excellent customer service Carrying out repairs in a customer's home Working with a Supervisor and planner to meet appointments for repairs. Managing your van stock levels Always remaining professional representing Citizen

As Trade Engineer Carpenter (Multi-skilled) we need you to have:

A qualification in your trade (City & Guilds or NVQ2) Full driving licence Be a good communicator with a friendly approach. The right attitude for excellent customer service

We would be

really

excited if you have:

Other trade skills in addition to your qualification trade (multiskilling) Experience of using a PDA to receive and complete jobs. Previous Health & Safety experience Previous experience working for a social housing provider.

We will be an employer of choice and invest in our people

To deliver the best services for our customers we need employees who are passionate, committed and engaged. We will create a culture where every individual feels comfortable and confident to be themselves and the wellbeing of our employees is a priority. We will work together as one team and embrace our Citizen values.


We will attract and retain the best and brightest professionals, support them to achieve their potential, and reward and recognise them for the fantastic work they do.

Please note that you will be required to bring evidence of your qualifications (certificate) if shortlisted for an interview.

Competitive benefits:

Annual leave purchase scheme - option to buy up to an additional 5 days per year Annual leave starts at 25 days per year plus bank holidays Enhanced family leave (maternity, paternity and adoption) Organisational Sick Pay Generous Pension Scheme - The option to contribute 4%, 6% or up to 10% which Citizen will match Life cover of three times your annual salary if you join the pension scheme Fully stocked company vehicle provided for business use only Fuel card and any parking costs are covered by supplied parking permits 36.58 monthly tool allowance Additional bolt on to salary for OOH and late shift rotation (for multi-skilled)

Health and Wellbeing

Occupational Health EAP - a 24/7 telephone counselling service providing free, confidential advice. Cashback scheme - cashback on optical, dental, prescriptions and a range of other medical costs meaning the costs are covered for employees. The scheme also offers GP Access, digital Physiotherapy app, retail vouchers and discounts, discounted gym memberships and more! Access to Citizen's Wellbeing initiatives and Wellbeing platform Power tools provided and PAT checked regularly for safety Citizen uniform and PPE supplied All mandatory Health & Safety training provided to include additional training as requested relevant to your role

Learning and Development

Extensive learning and development opportunities Opportunity to study for a professional qualification Opportunity to join the Staff Consultative Forum and EDI Forum

Here at Citizen, our purpose is to provide homes that are a foundation for life.


With over fifty years of experience, we have grown to be

one of the UK's most trusted social housing providers,

Citizen owns and manages 30,000 homes for diverse communities across the West Midlands, from urban tower blocks to rural villages and towns.


There are some fundamental challenges people in our communities' face, and we want to be an organisation which can help them deal with these. So, we are working to solve some of the most pressing issues around housing and homelessness.


We adopt a proactive approach to safeguarding to ensure everyone accessing our services can do so without fear of harm, abuse or neglect. As part of our recruitment process, we carry out robust safeguarding checks.


This post is subject to a

Basic

DBS check (Disclosure and Barring Service).


Further information on our selection process and Equality and Diversity commitment can be found at www.citizenhousing.org.uk

Closing date: 27th June 2025

Interview date: 8th July 2025

Please note we will be reviewing applications throughout the campaign and may invite candidates to interview at any time. We reserve the right to close this role earlier than the published closing date should a suitable candidate be identified.