Job Description

The

West Elm Trade Team

is looking for an experienced

Trade Associate

to join our Tottenham Court Road store. This role provides high-level support to both our customers and internal team, coordinating customer orders and ensuring a seamless experience from start to finish. The ideal candidate will be highly organised, proactive, and passionate about delivering outstanding customer service.

Key Responsibilities

Generate accurate proformas upon client request. Ensure excellent customer service throughout the order process and aftercare. Create and publish weekly trade sales reports, keeping records updated daily. Support the store and wider sales team with ad-hoc tasks. Network and generate new business opportunities while maintaining existing client relationships.

Skills & Experience

Previous customer service experience. Experience within the furniture or interior design industry (preferred). Proficiency in Microsoft Office (Excel, Word, Outlook). Strong organisational, analytical, and administrative skills. Excellent written and verbal communication. Strong interpersonal skills to build and maintain client relationships.
Job Types: Full-time, Part-time

Pay: From 12.75 per hour

Expected hours: 30 - 40 per week

Benefits:

Company pension Employee discount Life insurance Store discount
Education:

GCSE or equivalent (preferred)
Experience:

Retail sales: 1 year (required) customer service: 1 year (required)
Work authorisation:

United Kingdom (required)
Work Location: In person