Job Description

Description

Overview of the role

A Trade Support Associate will play a key role in supporting the daily operations of the FX Retention Team, ensuring that all foreign exchange transactions are accurately booked, compliant, and efficiently processed. This position acts as a vital link between clients, traders, and internal departments, maintaining high standards of accuracy and customer service. The role involves assisting with trade execution and settlement, monitoring compliance requirements, and helping to maintain strong client relationships through proactive communication and operational excellence. It's an ideal opportunity for someone looking to build a career in financial services with exposure to FX trading, payments, and client relationship management within a fast-paced Fintech environment.

Key Responsibilities

Trade Execution & Support

Support account managers in accurate booking, confirmation, and settlement of FX trades. Provide timely and professional support to clients, addressing queries and ensuring smooth trade execution. Monitor trade workflows and assist in identifying and mitigating operational risks. Liaise with traders, compliance officers, and operations teams to resolve trade discrepancies or settlement issues.

Compliance & Documentation

Ensure all transactions adhere to internal procedures, compliance standards, and regulatory requirements. Maintain up-to-date client records and ensure all documentation meets KYC and AML obligations.

Client Onboarding & Relationship Support

Assist in onboarding new clients and supporting the maintenance of existing client relationships.

Process Improvement & Collaboration

Contribute to the ongoing improvement of trade support processes and operational efficiency. Collaborate closely with internal teams to ensure seamless coordination between front, middle, and back-office functions

Skills, Knowledge and Expertise

Strong attention to detail with excellent numerical and analytical skills. A solid understanding of financial markets or a keen interest in FX, trading, or payments. Ability to work accurately under pressure in a fast-paced, time-sensitive environment. Excellent communication and interpersonal skills, with a client-focused approach. Proficiency in Microsoft Office applications, particularly Excel; familiarity with CRM or trade booking systems is an advantage. Strong organisational skills with the ability to manage multiple priorities and meet deadlines. A proactive, problem-solving mindset with the ability to take initiative and work both independently and as part of a team. Prior experience or internship in financial services, trade support, or compliance (preferred but not essential). Excellent verbal and written communication skills. Familiarity with CRM software and sales enablement tools. A true team player with a winning mentality and strong work ethic committed to continuous improvement and high performance. Adaptable, tenacious and flexible who can perform under pressure.

Benefits

25 days' annual leave, plus bank holidays and an extra day off for your birthday! Holiday loyalty scheme. Life Insurance. Work abroad scheme. Enrolment into our pension scheme, which we offer via a salary exchange scheme. Access to a financial education, planning and coaching platform. Membership with Healthcare platform, which offers cash back on healthcare focused on dental, optical & physio, plus access to stress helplines, a virtual GP and more. Salary exchange nursery fees. Enhanced parental leave. Cycle to work. Career development and progression tools. Company events - Sporting events, pub nights, seasonal parties, socials.

What we offer

Everyone at IFX Payments has a meaningful and impactful role to play in helping us achieve that goal.

We take pride in the quality of our work but balance that with the speed, intent, tenacity, and focus needed to win. We're a high-performance team who can trust each other as individuals to get the job done so we can be successful together.

Being part of IFX Payments, you'll receive every opportunity to thrive in your role and to contribute to that success. We'll invest in you along the way to genuinely help you grow and take your career to new and exciting places. You'll work alongside experienced industry leaders, receive guidance from pioneering performance coaches and have the option to gain qualifications in your field that help you realise your ambitions. In exchange, we don't expect anything extra from you during your time here. We only ask you to do one thing:

Make it count

.

Diversity & Inclusion

We believe that diversity and inclusion are essential to our success. We are committed to fostering a culture where everyone feels valued and respected, regardless of their background, identity or experiences. By embracing diverse perspectives and promoting equity, we aim to create an environment where all employees can perform and reach their full potential.

What's next?

We will review your application and come back to you as soon as possible. You must be eligible to work in the UK to be considered for this position. Full background checks will be carried out

About IFX Payments

We're an award-winning global provider of foreign exchange and payment solutions. On a mission to become the number one service-led alternative banking partner in EMEA for corporates and Financial Institutions that add value beyond the transaction.



FX Payments was built to challenge the status quo of cross-border money movement. From our early days to today, our goal has remained the same: to provide seamless, secure, and scalable solutions for businesses operating globally. With a growing presence and a reputation for service excellence, we've become a trusted partner for clients who demand more from their payment provider. We're here to make international money movement feel local--driven by service, powered by innovation, and committed to delivering value beyond the transaction.